Short answer, anything you want during any timescale you can afford.
However, this is a standard AXLR8 demo of 48 minutes plus questions.
| Subject | mins |
| Workflow AXLR8 support for different types or request | 4 |
| Demonstration of relevant functions and discussion based upon the above. | 18 |
| Entering the new IRs (variety of origination journeys) – Manual (e.g. from letter or email without email2IR function) – Email2IR – Feedback form (self service) | |
| Categorisation | |
| The “Clock” how the response deadlines are calculated for different request types. Inc/exclusion of weekends and bank holidays. | |
| Status and lifecycle of an IR depending upon the category and the allowed times for that jurisdiction | |
| Reviews and Appeals | |
| Administrating user access, status, IR types, bank holidays, document templates, portal views, reports, etc. | |
| Different portals for different officers (e.g. department reps different from IG in the HQ) | 8 |
| Allowed access | |
| Applicant blind | |
| Intelligent automated messaging (Trigaware™) and email archiving (MessageStore™) Showing some examples | 5 |
| Audit trail | 1 |
| Public Disclosure Log – We show some live PDLs. You can explore them afterwards | 2 |
| Admin features* | 10 |
| Reports Building User rights and access Portals – Creating Menus, pages, grids, widgets, kanbans, dashboards – Editing – user rights Request types – Private/Public – SAR vs FOI/EIR and other “clocks” – Request Status – Request sub-tasks Maintaining the diary of public holidays Document template admin * NB any of the Super User / Systems Administration features can be explored in multiple video courses online and so we just skim over the fact that they are built in. |
Items such as migration from legacy systems and security and other areas of compliance required in the public sector will be dealt with in depth if required at a later stage.
Other tools
If of interest, we can always look at other IG tools later Data Breach, DPIA, Information Asset Register, Data Sharing Policy Register, etc. Also, Complaints Processing and other workflows.
