Why must we update Bank Holiday dates? Some information requests have a response deadline in Calendar Days, e.g. SARs. Others like FOI and EIR must be completed in Working days. These “Request Types” are configured in Request Type Admin.
The AXLR8 system must exclude weekends and public holidays for those Request Types. Request Types change from jurisdiction to jurisdiction and in some countries local areas may differ. So, AXLR8 have a simple solution. We provide a Bank Holiday Admin area where you can manage your organisation’s public holiday dates.
Bank Holiday Admin
The Bank Holiday Admin function is to be found in the Super User menu. It is down at the bottom. The reason is that it is not used very often. You can add a few years in ahead if you wish. Don’t forget a diary date to review them.
You can add (or remove) dates for public holidays. This is shown below.
These days are excluded from the day-count up to the response deadline.
Responsibility for updating Bank Holidays
You, the client, are responsible for keeping your Bank Holidays updated. We enter the pubic holidays for a year with you as part of the Super User Systems Admin training. This is done when we first implement your system.
Occasionally, we find a client who has forgotten to update them after that.
We sometimes ask clients if they would like one of our interns to help. It is a good “work experience” job. This might be whilst working on their system on another support job. In that case, we inform the client. Please do not rely upon it. Set a date in your diary. Once a year should do it. There are too many clients and local variations for AXLR8 to manage it centrally.
