Why must we update Bank Holiday dates? Some information requests have a response deadline in Calendar Days, e.g. SARs. Others like FOI and EIR must be completed in Working days. These “Request Types” are configured in Request Type Admin.
The AXLR8 system must exclude weekends and bank holidays for those Request Types. The latter change from jurisdiction to jurisdiction and in some countries local areas may differ. So, AXLR8 have a simple solution. We provide a Bank Holiday Admin area. There, you can manage your organisation’s public holiday dates.
Bank Holiday Admin
The Bank Holiday Admin function is to be found in the Super User menu. It is down at the bottom. The reason is that it is not used very often. You can add a few years in ahead if you wish. Don’t for get a diary date to review them
You can add (or remove) dates for public holidays. This is shown below.
These days are excluded from the day-count up to the response deadline.
Responsibility for updating Bank Holidays
You, the client, are responsible for keeping the bank holidays updated. We put in a year with you as part of the Super User Systems Admin training when we implement your system.
We sometimes ask clients if they would like one of our interns to help. It is a good “work experience” job. Occasionally, we find a client who has forgotten to update them. This might be whilst working on their system on another support job. In that case, we inform the client. Please do not rely upon it. Set a date in your diary. Once a year should do it. There are too many clients and local variations for AXLR8 to manage it centrally.
