by Rick Marengo | Aug 23, 2024 | Automating FOI/SAR emails, FOI, Information Governance
Does your IRMS really need 100+ response templates? Would 20 smart templates be better for FOIs, EIRs and SARs? In helping automate the change of contact details for the information commissioner in one country (OSIC, Scotland) last week, we noticed that we had to...
by Rick Marengo | Sep 8, 2023 | Audit, Data Retention Policy, Data Sharing Agreements, FOI, Information Governance, IRMS RoI, SAR, Security
AXLR8 MessageStore has been implemented live on client systems for IRMS audit trail for 15 years but the product already evolved and improved in commercial clients beforehand. This article shows the experience we can bring to linking the electronic conversations with...
by Rick Marengo | Sep 4, 2023 | Audit, IRMS RoI
Most would agree with the following for request handling systems the productivity improvements obtainable will depend upon three things. The number of requests (SARS, complaints, enquiries, fault reports, etc. ) The time saved answering them The cost of labour/hour...
by Rick Marengo | Oct 2, 2022 | Uncategorised
I sat in on an online meeting of FOI advocates in Scotland last Wednesday (SPIF*). It will certainly inform our product development. Public Disclosure Will this become encouraged or even mandated. Private classes of requests such as SARs and sensitive FOI...
by Rick Marengo | Aug 25, 2022 | Audit, Data Retention Policy, FOI, FOI Public Disclosure Log, Reviews and Appeals, SAR
AXLR8 have clients with many years of data in their systems and so have provided tools to clean up their data manually. However, the job has become too large and the volume of information requests and SARs has risen to a point where an automated tool is justified....
