FAQs

Welcome to AXLR8 RequestTracker frequently asked questions. Please click on the links below or use the top right hand side search box.

Don’t forget that some FAQs are also common to all AXLR8 products so you may find answers in AXLR8 Staffing FAQs and by simply googling your question with “AXLR8”

FAQ Category List

Request Types

Short answer, anything you want during any timescale you can afford.

However, this is a standard AXLR8 demo of 48 minutes plus questions.

Subjectmins
Workflow AXLR8 support for different types or request4
Demonstration of relevant functions and discussion based upon the above.18
Entering the new IRs (variety of origination journeys)
– Manual (e.g. from letter or email without email2IR function)
– Email2IR
– Feedback form (self service)
 
Categorisation 
The “Clock” how the response deadlines are calculated for different request types.  Inc/exclusion of weekends and bank holidays. 
Status and lifecycle of an IR depending upon the category and the allowed times for that jurisdiction 
Reviews and Appeals 
Administrating user access, status, IR types, bank holidays, document templates, portal views, reports, etc. 
Different portals for different officers (e.g. department reps different from IG in the HQ)8
Allowed access 
Applicant blind 
Intelligent automated messaging (Trigaware™) and email archiving (MessageStore™) Showing some examples5
Audit trail1
Public Disclosure Log
– We show some live PDLs. You can explore them afterwards
2
Admin features*10
Reports Building
User rights and access
Portals
– Creating Menus, pages, grids, widgets, kanbans, dashboards
– Editing
– user rights
Request types
– Private/Public
– SAR vs FOI/EIR and other “clocks”
– Request Status
– Request sub-tasks
Maintaining the diary of public holidays
Document template admin

* NB any of the Super User / Systems Administration features can be explored in multiple video courses online and so we just skim over the fact that they are built in.

Items such as migration from legacy systems and security and other areas of compliance required in the public sector will be dealt with in depth if required at a later stage.

Other tools

If of interest, we can always look at other IG tools later Data Breach, DPIA, Information Asset Register, Data Sharing Policy Register, etc.  Also, Complaints Processing and other workflows.

Public Disclosure Log (PDL)

Short answer, anything you want during any timescale you can afford.

However, this is a standard AXLR8 demo of 48 minutes plus questions.

Subjectmins
Workflow AXLR8 support for different types or request4
Demonstration of relevant functions and discussion based upon the above.18
Entering the new IRs (variety of origination journeys)
– Manual (e.g. from letter or email without email2IR function)
– Email2IR
– Feedback form (self service)
 
Categorisation 
The “Clock” how the response deadlines are calculated for different request types.  Inc/exclusion of weekends and bank holidays. 
Status and lifecycle of an IR depending upon the category and the allowed times for that jurisdiction 
Reviews and Appeals 
Administrating user access, status, IR types, bank holidays, document templates, portal views, reports, etc. 
Different portals for different officers (e.g. department reps different from IG in the HQ)8
Allowed access 
Applicant blind 
Intelligent automated messaging (Trigaware™) and email archiving (MessageStore™) Showing some examples5
Audit trail1
Public Disclosure Log
– We show some live PDLs. You can explore them afterwards
2
Admin features*10
Reports Building
User rights and access
Portals
– Creating Menus, pages, grids, widgets, kanbans, dashboards
– Editing
– user rights
Request types
– Private/Public
– SAR vs FOI/EIR and other “clocks”
– Request Status
– Request sub-tasks
Maintaining the diary of public holidays
Document template admin

* NB any of the Super User / Systems Administration features can be explored in multiple video courses online and so we just skim over the fact that they are built in.

Items such as migration from legacy systems and security and other areas of compliance required in the public sector will be dealt with in depth if required at a later stage.

Other tools

If of interest, we can always look at other IG tools later Data Breach, DPIA, Information Asset Register, Data Sharing Policy Register, etc.  Also, Complaints Processing and other workflows.

Information Request Types

Short answer, anything you want during any timescale you can afford.

However, this is a standard AXLR8 demo of 48 minutes plus questions.

Subjectmins
Workflow AXLR8 support for different types or request4
Demonstration of relevant functions and discussion based upon the above.18
Entering the new IRs (variety of origination journeys)
– Manual (e.g. from letter or email without email2IR function)
– Email2IR
– Feedback form (self service)
 
Categorisation 
The “Clock” how the response deadlines are calculated for different request types.  Inc/exclusion of weekends and bank holidays. 
Status and lifecycle of an IR depending upon the category and the allowed times for that jurisdiction 
Reviews and Appeals 
Administrating user access, status, IR types, bank holidays, document templates, portal views, reports, etc. 
Different portals for different officers (e.g. department reps different from IG in the HQ)8
Allowed access 
Applicant blind 
Intelligent automated messaging (Trigaware™) and email archiving (MessageStore™) Showing some examples5
Audit trail1
Public Disclosure Log
– We show some live PDLs. You can explore them afterwards
2
Admin features*10
Reports Building
User rights and access
Portals
– Creating Menus, pages, grids, widgets, kanbans, dashboards
– Editing
– user rights
Request types
– Private/Public
– SAR vs FOI/EIR and other “clocks”
– Request Status
– Request sub-tasks
Maintaining the diary of public holidays
Document template admin

* NB any of the Super User / Systems Administration features can be explored in multiple video courses online and so we just skim over the fact that they are built in.

Items such as migration from legacy systems and security and other areas of compliance required in the public sector will be dealt with in depth if required at a later stage.

Other tools

If of interest, we can always look at other IG tools later Data Breach, DPIA, Information Asset Register, Data Sharing Policy Register, etc.  Also, Complaints Processing and other workflows.

Countdown

Messagestore takes a copy of all relevant email messages that enter and leave your business. For example, you might be set up to take any email to or from foi@yourorganisation.gov.uk and dataprotection@yourorganisation.gov.uk.

Messagestore then files them against the recipients and senders and the information request unique identifiers. The unique identifiers are coded into the subject lines in the email templates and the numbers and short descriptions are mail merged in.

This is described in greater detail together with “use cases”, blogs and articles on the messagestore.co.uk specialist website.

Merging IR references into the email subject line

The subject line of emails can have mailmerged data in them in the same way as you mail merge data into the body of a document.

The mailmerge templates are created and maintained in Document Template Admin.

Messagestore and Email2IR

Messagestore provides the platform for AXLR8’s Email2IR functionality. Email2IR checks Messagestore for any incoming email and creates a new IR ready for human management decisions:

  1. request type (or you can clik the “Spam” button) and
  2. the applicant (add new or allocate to a previous “frequent flier”).
AXLR8 Email2IR

If there is an exisiting IR reference in the subject line of the incoming email, then that incoming email does not create a new IR. The process checks for whether the email is about an exisiting IRs. It accomplishes this by reading the subject line. If there is and IR code in it, then it will add it to the “job bag” for that IR.

Please call if you need any training on this area or have any concerns about controlling visibility of emails for different groups of users.

Short answer, anything you want during any timescale you can afford.

However, this is a standard AXLR8 demo of 48 minutes plus questions.

Subjectmins
Workflow AXLR8 support for different types or request4
Demonstration of relevant functions and discussion based upon the above.18
Entering the new IRs (variety of origination journeys)
– Manual (e.g. from letter or email without email2IR function)
– Email2IR
– Feedback form (self service)
 
Categorisation 
The “Clock” how the response deadlines are calculated for different request types.  Inc/exclusion of weekends and bank holidays. 
Status and lifecycle of an IR depending upon the category and the allowed times for that jurisdiction 
Reviews and Appeals 
Administrating user access, status, IR types, bank holidays, document templates, portal views, reports, etc. 
Different portals for different officers (e.g. department reps different from IG in the HQ)8
Allowed access 
Applicant blind 
Intelligent automated messaging (Trigaware™) and email archiving (MessageStore™) Showing some examples5
Audit trail1
Public Disclosure Log
– We show some live PDLs. You can explore them afterwards
2
Admin features*10
Reports Building
User rights and access
Portals
– Creating Menus, pages, grids, widgets, kanbans, dashboards
– Editing
– user rights
Request types
– Private/Public
– SAR vs FOI/EIR and other “clocks”
– Request Status
– Request sub-tasks
Maintaining the diary of public holidays
Document template admin

* NB any of the Super User / Systems Administration features can be explored in multiple video courses online and so we just skim over the fact that they are built in.

Items such as migration from legacy systems and security and other areas of compliance required in the public sector will be dealt with in depth if required at a later stage.

Other tools

If of interest, we can always look at other IG tools later Data Breach, DPIA, Information Asset Register, Data Sharing Policy Register, etc.  Also, Complaints Processing and other workflows.

KPIs and Reports

Short answer, anything you want during any timescale you can afford.

However, this is a standard AXLR8 demo of 48 minutes plus questions.

Subjectmins
Workflow AXLR8 support for different types or request4
Demonstration of relevant functions and discussion based upon the above.18
Entering the new IRs (variety of origination journeys)
– Manual (e.g. from letter or email without email2IR function)
– Email2IR
– Feedback form (self service)
 
Categorisation 
The “Clock” how the response deadlines are calculated for different request types.  Inc/exclusion of weekends and bank holidays. 
Status and lifecycle of an IR depending upon the category and the allowed times for that jurisdiction 
Reviews and Appeals 
Administrating user access, status, IR types, bank holidays, document templates, portal views, reports, etc. 
Different portals for different officers (e.g. department reps different from IG in the HQ)8
Allowed access 
Applicant blind 
Intelligent automated messaging (Trigaware™) and email archiving (MessageStore™) Showing some examples5
Audit trail1
Public Disclosure Log
– We show some live PDLs. You can explore them afterwards
2
Admin features*10
Reports Building
User rights and access
Portals
– Creating Menus, pages, grids, widgets, kanbans, dashboards
– Editing
– user rights
Request types
– Private/Public
– SAR vs FOI/EIR and other “clocks”
– Request Status
– Request sub-tasks
Maintaining the diary of public holidays
Document template admin

* NB any of the Super User / Systems Administration features can be explored in multiple video courses online and so we just skim over the fact that they are built in.

Items such as migration from legacy systems and security and other areas of compliance required in the public sector will be dealt with in depth if required at a later stage.

Other tools

If of interest, we can always look at other IG tools later Data Breach, DPIA, Information Asset Register, Data Sharing Policy Register, etc.  Also, Complaints Processing and other workflows.

Auto Email Alerts (Trigaware)

Messagestore takes a copy of all relevant email messages that enter and leave your business. For example, you might be set up to take any email to or from foi@yourorganisation.gov.uk and dataprotection@yourorganisation.gov.uk.

Messagestore then files them against the recipients and senders and the information request unique identifiers. The unique identifiers are coded into the subject lines in the email templates and the numbers and short descriptions are mail merged in.

This is described in greater detail together with “use cases”, blogs and articles on the messagestore.co.uk specialist website.

Merging IR references into the email subject line

The subject line of emails can have mailmerged data in them in the same way as you mail merge data into the body of a document.

The mailmerge templates are created and maintained in Document Template Admin.

Messagestore and Email2IR

Messagestore provides the platform for AXLR8’s Email2IR functionality. Email2IR checks Messagestore for any incoming email and creates a new IR ready for human management decisions:

  1. request type (or you can clik the “Spam” button) and
  2. the applicant (add new or allocate to a previous “frequent flier”).
AXLR8 Email2IR

If there is an exisiting IR reference in the subject line of the incoming email, then that incoming email does not create a new IR. The process checks for whether the email is about an exisiting IRs. It accomplishes this by reading the subject line. If there is and IR code in it, then it will add it to the “job bag” for that IR.

Please call if you need any training on this area or have any concerns about controlling visibility of emails for different groups of users.

Short answer, anything you want during any timescale you can afford.

However, this is a standard AXLR8 demo of 48 minutes plus questions.

Subjectmins
Workflow AXLR8 support for different types or request4
Demonstration of relevant functions and discussion based upon the above.18
Entering the new IRs (variety of origination journeys)
– Manual (e.g. from letter or email without email2IR function)
– Email2IR
– Feedback form (self service)
 
Categorisation 
The “Clock” how the response deadlines are calculated for different request types.  Inc/exclusion of weekends and bank holidays. 
Status and lifecycle of an IR depending upon the category and the allowed times for that jurisdiction 
Reviews and Appeals 
Administrating user access, status, IR types, bank holidays, document templates, portal views, reports, etc. 
Different portals for different officers (e.g. department reps different from IG in the HQ)8
Allowed access 
Applicant blind 
Intelligent automated messaging (Trigaware™) and email archiving (MessageStore™) Showing some examples5
Audit trail1
Public Disclosure Log
– We show some live PDLs. You can explore them afterwards
2
Admin features*10
Reports Building
User rights and access
Portals
– Creating Menus, pages, grids, widgets, kanbans, dashboards
– Editing
– user rights
Request types
– Private/Public
– SAR vs FOI/EIR and other “clocks”
– Request Status
– Request sub-tasks
Maintaining the diary of public holidays
Document template admin

* NB any of the Super User / Systems Administration features can be explored in multiple video courses online and so we just skim over the fact that they are built in.

Items such as migration from legacy systems and security and other areas of compliance required in the public sector will be dealt with in depth if required at a later stage.

Other tools

If of interest, we can always look at other IG tools later Data Breach, DPIA, Information Asset Register, Data Sharing Policy Register, etc.  Also, Complaints Processing and other workflows.

Working Days

Short answer, anything you want during any timescale you can afford.

However, this is a standard AXLR8 demo of 48 minutes plus questions.

Subjectmins
Workflow AXLR8 support for different types or request4
Demonstration of relevant functions and discussion based upon the above.18
Entering the new IRs (variety of origination journeys)
– Manual (e.g. from letter or email without email2IR function)
– Email2IR
– Feedback form (self service)
 
Categorisation 
The “Clock” how the response deadlines are calculated for different request types.  Inc/exclusion of weekends and bank holidays. 
Status and lifecycle of an IR depending upon the category and the allowed times for that jurisdiction 
Reviews and Appeals 
Administrating user access, status, IR types, bank holidays, document templates, portal views, reports, etc. 
Different portals for different officers (e.g. department reps different from IG in the HQ)8
Allowed access 
Applicant blind 
Intelligent automated messaging (Trigaware™) and email archiving (MessageStore™) Showing some examples5
Audit trail1
Public Disclosure Log
– We show some live PDLs. You can explore them afterwards
2
Admin features*10
Reports Building
User rights and access
Portals
– Creating Menus, pages, grids, widgets, kanbans, dashboards
– Editing
– user rights
Request types
– Private/Public
– SAR vs FOI/EIR and other “clocks”
– Request Status
– Request sub-tasks
Maintaining the diary of public holidays
Document template admin

* NB any of the Super User / Systems Administration features can be explored in multiple video courses online and so we just skim over the fact that they are built in.

Items such as migration from legacy systems and security and other areas of compliance required in the public sector will be dealt with in depth if required at a later stage.

Other tools

If of interest, we can always look at other IG tools later Data Breach, DPIA, Information Asset Register, Data Sharing Policy Register, etc.  Also, Complaints Processing and other workflows.

Due Date

Short answer, anything you want during any timescale you can afford.

However, this is a standard AXLR8 demo of 48 minutes plus questions.

Subjectmins
Workflow AXLR8 support for different types or request4
Demonstration of relevant functions and discussion based upon the above.18
Entering the new IRs (variety of origination journeys)
– Manual (e.g. from letter or email without email2IR function)
– Email2IR
– Feedback form (self service)
 
Categorisation 
The “Clock” how the response deadlines are calculated for different request types.  Inc/exclusion of weekends and bank holidays. 
Status and lifecycle of an IR depending upon the category and the allowed times for that jurisdiction 
Reviews and Appeals 
Administrating user access, status, IR types, bank holidays, document templates, portal views, reports, etc. 
Different portals for different officers (e.g. department reps different from IG in the HQ)8
Allowed access 
Applicant blind 
Intelligent automated messaging (Trigaware™) and email archiving (MessageStore™) Showing some examples5
Audit trail1
Public Disclosure Log
– We show some live PDLs. You can explore them afterwards
2
Admin features*10
Reports Building
User rights and access
Portals
– Creating Menus, pages, grids, widgets, kanbans, dashboards
– Editing
– user rights
Request types
– Private/Public
– SAR vs FOI/EIR and other “clocks”
– Request Status
– Request sub-tasks
Maintaining the diary of public holidays
Document template admin

* NB any of the Super User / Systems Administration features can be explored in multiple video courses online and so we just skim over the fact that they are built in.

Items such as migration from legacy systems and security and other areas of compliance required in the public sector will be dealt with in depth if required at a later stage.

Other tools

If of interest, we can always look at other IG tools later Data Breach, DPIA, Information Asset Register, Data Sharing Policy Register, etc.  Also, Complaints Processing and other workflows.

Audit Trail

Messagestore takes a copy of all relevant email messages that enter and leave your business. For example, you might be set up to take any email to or from foi@yourorganisation.gov.uk and dataprotection@yourorganisation.gov.uk.

Messagestore then files them against the recipients and senders and the information request unique identifiers. The unique identifiers are coded into the subject lines in the email templates and the numbers and short descriptions are mail merged in.

This is described in greater detail together with “use cases”, blogs and articles on the messagestore.co.uk specialist website.

Merging IR references into the email subject line

The subject line of emails can have mailmerged data in them in the same way as you mail merge data into the body of a document.

The mailmerge templates are created and maintained in Document Template Admin.

Messagestore and Email2IR

Messagestore provides the platform for AXLR8’s Email2IR functionality. Email2IR checks Messagestore for any incoming email and creates a new IR ready for human management decisions:

  1. request type (or you can clik the “Spam” button) and
  2. the applicant (add new or allocate to a previous “frequent flier”).
AXLR8 Email2IR

If there is an exisiting IR reference in the subject line of the incoming email, then that incoming email does not create a new IR. The process checks for whether the email is about an exisiting IRs. It accomplishes this by reading the subject line. If there is and IR code in it, then it will add it to the “job bag” for that IR.

Please call if you need any training on this area or have any concerns about controlling visibility of emails for different groups of users.

Short answer, anything you want during any timescale you can afford.

However, this is a standard AXLR8 demo of 48 minutes plus questions.

Subjectmins
Workflow AXLR8 support for different types or request4
Demonstration of relevant functions and discussion based upon the above.18
Entering the new IRs (variety of origination journeys)
– Manual (e.g. from letter or email without email2IR function)
– Email2IR
– Feedback form (self service)
 
Categorisation 
The “Clock” how the response deadlines are calculated for different request types.  Inc/exclusion of weekends and bank holidays. 
Status and lifecycle of an IR depending upon the category and the allowed times for that jurisdiction 
Reviews and Appeals 
Administrating user access, status, IR types, bank holidays, document templates, portal views, reports, etc. 
Different portals for different officers (e.g. department reps different from IG in the HQ)8
Allowed access 
Applicant blind 
Intelligent automated messaging (Trigaware™) and email archiving (MessageStore™) Showing some examples5
Audit trail1
Public Disclosure Log
– We show some live PDLs. You can explore them afterwards
2
Admin features*10
Reports Building
User rights and access
Portals
– Creating Menus, pages, grids, widgets, kanbans, dashboards
– Editing
– user rights
Request types
– Private/Public
– SAR vs FOI/EIR and other “clocks”
– Request Status
– Request sub-tasks
Maintaining the diary of public holidays
Document template admin

* NB any of the Super User / Systems Administration features can be explored in multiple video courses online and so we just skim over the fact that they are built in.

Items such as migration from legacy systems and security and other areas of compliance required in the public sector will be dealt with in depth if required at a later stage.

Other tools

If of interest, we can always look at other IG tools later Data Breach, DPIA, Information Asset Register, Data Sharing Policy Register, etc.  Also, Complaints Processing and other workflows.

Calendar Days

Short answer, anything you want during any timescale you can afford.

However, this is a standard AXLR8 demo of 48 minutes plus questions.

Subjectmins
Workflow AXLR8 support for different types or request4
Demonstration of relevant functions and discussion based upon the above.18
Entering the new IRs (variety of origination journeys)
– Manual (e.g. from letter or email without email2IR function)
– Email2IR
– Feedback form (self service)
 
Categorisation 
The “Clock” how the response deadlines are calculated for different request types.  Inc/exclusion of weekends and bank holidays. 
Status and lifecycle of an IR depending upon the category and the allowed times for that jurisdiction 
Reviews and Appeals 
Administrating user access, status, IR types, bank holidays, document templates, portal views, reports, etc. 
Different portals for different officers (e.g. department reps different from IG in the HQ)8
Allowed access 
Applicant blind 
Intelligent automated messaging (Trigaware™) and email archiving (MessageStore™) Showing some examples5
Audit trail1
Public Disclosure Log
– We show some live PDLs. You can explore them afterwards
2
Admin features*10
Reports Building
User rights and access
Portals
– Creating Menus, pages, grids, widgets, kanbans, dashboards
– Editing
– user rights
Request types
– Private/Public
– SAR vs FOI/EIR and other “clocks”
– Request Status
– Request sub-tasks
Maintaining the diary of public holidays
Document template admin

* NB any of the Super User / Systems Administration features can be explored in multiple video courses online and so we just skim over the fact that they are built in.

Items such as migration from legacy systems and security and other areas of compliance required in the public sector will be dealt with in depth if required at a later stage.

Other tools

If of interest, we can always look at other IG tools later Data Breach, DPIA, Information Asset Register, Data Sharing Policy Register, etc.  Also, Complaints Processing and other workflows.

System Administration

Short answer, anything you want during any timescale you can afford.

However, this is a standard AXLR8 demo of 48 minutes plus questions.

Subjectmins
Workflow AXLR8 support for different types or request4
Demonstration of relevant functions and discussion based upon the above.18
Entering the new IRs (variety of origination journeys)
– Manual (e.g. from letter or email without email2IR function)
– Email2IR
– Feedback form (self service)
 
Categorisation 
The “Clock” how the response deadlines are calculated for different request types.  Inc/exclusion of weekends and bank holidays. 
Status and lifecycle of an IR depending upon the category and the allowed times for that jurisdiction 
Reviews and Appeals 
Administrating user access, status, IR types, bank holidays, document templates, portal views, reports, etc. 
Different portals for different officers (e.g. department reps different from IG in the HQ)8
Allowed access 
Applicant blind 
Intelligent automated messaging (Trigaware™) and email archiving (MessageStore™) Showing some examples5
Audit trail1
Public Disclosure Log
– We show some live PDLs. You can explore them afterwards
2
Admin features*10
Reports Building
User rights and access
Portals
– Creating Menus, pages, grids, widgets, kanbans, dashboards
– Editing
– user rights
Request types
– Private/Public
– SAR vs FOI/EIR and other “clocks”
– Request Status
– Request sub-tasks
Maintaining the diary of public holidays
Document template admin

* NB any of the Super User / Systems Administration features can be explored in multiple video courses online and so we just skim over the fact that they are built in.

Items such as migration from legacy systems and security and other areas of compliance required in the public sector will be dealt with in depth if required at a later stage.

Other tools

If of interest, we can always look at other IG tools later Data Breach, DPIA, Information Asset Register, Data Sharing Policy Register, etc.  Also, Complaints Processing and other workflows.

Role Group Admin

Short answer, anything you want during any timescale you can afford.

However, this is a standard AXLR8 demo of 48 minutes plus questions.

Subjectmins
Workflow AXLR8 support for different types or request4
Demonstration of relevant functions and discussion based upon the above.18
Entering the new IRs (variety of origination journeys)
– Manual (e.g. from letter or email without email2IR function)
– Email2IR
– Feedback form (self service)
 
Categorisation 
The “Clock” how the response deadlines are calculated for different request types.  Inc/exclusion of weekends and bank holidays. 
Status and lifecycle of an IR depending upon the category and the allowed times for that jurisdiction 
Reviews and Appeals 
Administrating user access, status, IR types, bank holidays, document templates, portal views, reports, etc. 
Different portals for different officers (e.g. department reps different from IG in the HQ)8
Allowed access 
Applicant blind 
Intelligent automated messaging (Trigaware™) and email archiving (MessageStore™) Showing some examples5
Audit trail1
Public Disclosure Log
– We show some live PDLs. You can explore them afterwards
2
Admin features*10
Reports Building
User rights and access
Portals
– Creating Menus, pages, grids, widgets, kanbans, dashboards
– Editing
– user rights
Request types
– Private/Public
– SAR vs FOI/EIR and other “clocks”
– Request Status
– Request sub-tasks
Maintaining the diary of public holidays
Document template admin

* NB any of the Super User / Systems Administration features can be explored in multiple video courses online and so we just skim over the fact that they are built in.

Items such as migration from legacy systems and security and other areas of compliance required in the public sector will be dealt with in depth if required at a later stage.

Other tools

If of interest, we can always look at other IG tools later Data Breach, DPIA, Information Asset Register, Data Sharing Policy Register, etc.  Also, Complaints Processing and other workflows.

Public Holidays

Short answer, anything you want during any timescale you can afford.

However, this is a standard AXLR8 demo of 48 minutes plus questions.

Subjectmins
Workflow AXLR8 support for different types or request4
Demonstration of relevant functions and discussion based upon the above.18
Entering the new IRs (variety of origination journeys)
– Manual (e.g. from letter or email without email2IR function)
– Email2IR
– Feedback form (self service)
 
Categorisation 
The “Clock” how the response deadlines are calculated for different request types.  Inc/exclusion of weekends and bank holidays. 
Status and lifecycle of an IR depending upon the category and the allowed times for that jurisdiction 
Reviews and Appeals 
Administrating user access, status, IR types, bank holidays, document templates, portal views, reports, etc. 
Different portals for different officers (e.g. department reps different from IG in the HQ)8
Allowed access 
Applicant blind 
Intelligent automated messaging (Trigaware™) and email archiving (MessageStore™) Showing some examples5
Audit trail1
Public Disclosure Log
– We show some live PDLs. You can explore them afterwards
2
Admin features*10
Reports Building
User rights and access
Portals
– Creating Menus, pages, grids, widgets, kanbans, dashboards
– Editing
– user rights
Request types
– Private/Public
– SAR vs FOI/EIR and other “clocks”
– Request Status
– Request sub-tasks
Maintaining the diary of public holidays
Document template admin

* NB any of the Super User / Systems Administration features can be explored in multiple video courses online and so we just skim over the fact that they are built in.

Items such as migration from legacy systems and security and other areas of compliance required in the public sector will be dealt with in depth if required at a later stage.

Other tools

If of interest, we can always look at other IG tools later Data Breach, DPIA, Information Asset Register, Data Sharing Policy Register, etc.  Also, Complaints Processing and other workflows.

Automation

Short answer, anything you want during any timescale you can afford.

However, this is a standard AXLR8 demo of 48 minutes plus questions.

Subjectmins
Workflow AXLR8 support for different types or request4
Demonstration of relevant functions and discussion based upon the above.18
Entering the new IRs (variety of origination journeys)
– Manual (e.g. from letter or email without email2IR function)
– Email2IR
– Feedback form (self service)
 
Categorisation 
The “Clock” how the response deadlines are calculated for different request types.  Inc/exclusion of weekends and bank holidays. 
Status and lifecycle of an IR depending upon the category and the allowed times for that jurisdiction 
Reviews and Appeals 
Administrating user access, status, IR types, bank holidays, document templates, portal views, reports, etc. 
Different portals for different officers (e.g. department reps different from IG in the HQ)8
Allowed access 
Applicant blind 
Intelligent automated messaging (Trigaware™) and email archiving (MessageStore™) Showing some examples5
Audit trail1
Public Disclosure Log
– We show some live PDLs. You can explore them afterwards
2
Admin features*10
Reports Building
User rights and access
Portals
– Creating Menus, pages, grids, widgets, kanbans, dashboards
– Editing
– user rights
Request types
– Private/Public
– SAR vs FOI/EIR and other “clocks”
– Request Status
– Request sub-tasks
Maintaining the diary of public holidays
Document template admin

* NB any of the Super User / Systems Administration features can be explored in multiple video courses online and so we just skim over the fact that they are built in.

Items such as migration from legacy systems and security and other areas of compliance required in the public sector will be dealt with in depth if required at a later stage.

Other tools

If of interest, we can always look at other IG tools later Data Breach, DPIA, Information Asset Register, Data Sharing Policy Register, etc.  Also, Complaints Processing and other workflows.

Information Request Status

Short answer, anything you want during any timescale you can afford.

However, this is a standard AXLR8 demo of 48 minutes plus questions.

Subjectmins
Workflow AXLR8 support for different types or request4
Demonstration of relevant functions and discussion based upon the above.18
Entering the new IRs (variety of origination journeys)
– Manual (e.g. from letter or email without email2IR function)
– Email2IR
– Feedback form (self service)
 
Categorisation 
The “Clock” how the response deadlines are calculated for different request types.  Inc/exclusion of weekends and bank holidays. 
Status and lifecycle of an IR depending upon the category and the allowed times for that jurisdiction 
Reviews and Appeals 
Administrating user access, status, IR types, bank holidays, document templates, portal views, reports, etc. 
Different portals for different officers (e.g. department reps different from IG in the HQ)8
Allowed access 
Applicant blind 
Intelligent automated messaging (Trigaware™) and email archiving (MessageStore™) Showing some examples5
Audit trail1
Public Disclosure Log
– We show some live PDLs. You can explore them afterwards
2
Admin features*10
Reports Building
User rights and access
Portals
– Creating Menus, pages, grids, widgets, kanbans, dashboards
– Editing
– user rights
Request types
– Private/Public
– SAR vs FOI/EIR and other “clocks”
– Request Status
– Request sub-tasks
Maintaining the diary of public holidays
Document template admin

* NB any of the Super User / Systems Administration features can be explored in multiple video courses online and so we just skim over the fact that they are built in.

Items such as migration from legacy systems and security and other areas of compliance required in the public sector will be dealt with in depth if required at a later stage.

Other tools

If of interest, we can always look at other IG tools later Data Breach, DPIA, Information Asset Register, Data Sharing Policy Register, etc.  Also, Complaints Processing and other workflows.

Private/Public Request Types

Short answer, anything you want during any timescale you can afford.

However, this is a standard AXLR8 demo of 48 minutes plus questions.

Subjectmins
Workflow AXLR8 support for different types or request4
Demonstration of relevant functions and discussion based upon the above.18
Entering the new IRs (variety of origination journeys)
– Manual (e.g. from letter or email without email2IR function)
– Email2IR
– Feedback form (self service)
 
Categorisation 
The “Clock” how the response deadlines are calculated for different request types.  Inc/exclusion of weekends and bank holidays. 
Status and lifecycle of an IR depending upon the category and the allowed times for that jurisdiction 
Reviews and Appeals 
Administrating user access, status, IR types, bank holidays, document templates, portal views, reports, etc. 
Different portals for different officers (e.g. department reps different from IG in the HQ)8
Allowed access 
Applicant blind 
Intelligent automated messaging (Trigaware™) and email archiving (MessageStore™) Showing some examples5
Audit trail1
Public Disclosure Log
– We show some live PDLs. You can explore them afterwards
2
Admin features*10
Reports Building
User rights and access
Portals
– Creating Menus, pages, grids, widgets, kanbans, dashboards
– Editing
– user rights
Request types
– Private/Public
– SAR vs FOI/EIR and other “clocks”
– Request Status
– Request sub-tasks
Maintaining the diary of public holidays
Document template admin

* NB any of the Super User / Systems Administration features can be explored in multiple video courses online and so we just skim over the fact that they are built in.

Items such as migration from legacy systems and security and other areas of compliance required in the public sector will be dealt with in depth if required at a later stage.

Other tools

If of interest, we can always look at other IG tools later Data Breach, DPIA, Information Asset Register, Data Sharing Policy Register, etc.  Also, Complaints Processing and other workflows.

View Private Information Requests

Short answer, anything you want during any timescale you can afford.

However, this is a standard AXLR8 demo of 48 minutes plus questions.

Subjectmins
Workflow AXLR8 support for different types or request4
Demonstration of relevant functions and discussion based upon the above.18
Entering the new IRs (variety of origination journeys)
– Manual (e.g. from letter or email without email2IR function)
– Email2IR
– Feedback form (self service)
 
Categorisation 
The “Clock” how the response deadlines are calculated for different request types.  Inc/exclusion of weekends and bank holidays. 
Status and lifecycle of an IR depending upon the category and the allowed times for that jurisdiction 
Reviews and Appeals 
Administrating user access, status, IR types, bank holidays, document templates, portal views, reports, etc. 
Different portals for different officers (e.g. department reps different from IG in the HQ)8
Allowed access 
Applicant blind 
Intelligent automated messaging (Trigaware™) and email archiving (MessageStore™) Showing some examples5
Audit trail1
Public Disclosure Log
– We show some live PDLs. You can explore them afterwards
2
Admin features*10
Reports Building
User rights and access
Portals
– Creating Menus, pages, grids, widgets, kanbans, dashboards
– Editing
– user rights
Request types
– Private/Public
– SAR vs FOI/EIR and other “clocks”
– Request Status
– Request sub-tasks
Maintaining the diary of public holidays
Document template admin

* NB any of the Super User / Systems Administration features can be explored in multiple video courses online and so we just skim over the fact that they are built in.

Items such as migration from legacy systems and security and other areas of compliance required in the public sector will be dealt with in depth if required at a later stage.

Other tools

If of interest, we can always look at other IG tools later Data Breach, DPIA, Information Asset Register, Data Sharing Policy Register, etc.  Also, Complaints Processing and other workflows.

Mailmerge Context

Messagestore takes a copy of all relevant email messages that enter and leave your business. For example, you might be set up to take any email to or from foi@yourorganisation.gov.uk and dataprotection@yourorganisation.gov.uk.

Messagestore then files them against the recipients and senders and the information request unique identifiers. The unique identifiers are coded into the subject lines in the email templates and the numbers and short descriptions are mail merged in.

This is described in greater detail together with “use cases”, blogs and articles on the messagestore.co.uk specialist website.

Merging IR references into the email subject line

The subject line of emails can have mailmerged data in them in the same way as you mail merge data into the body of a document.

The mailmerge templates are created and maintained in Document Template Admin.

Messagestore and Email2IR

Messagestore provides the platform for AXLR8’s Email2IR functionality. Email2IR checks Messagestore for any incoming email and creates a new IR ready for human management decisions:

  1. request type (or you can clik the “Spam” button) and
  2. the applicant (add new or allocate to a previous “frequent flier”).
AXLR8 Email2IR

If there is an exisiting IR reference in the subject line of the incoming email, then that incoming email does not create a new IR. The process checks for whether the email is about an exisiting IRs. It accomplishes this by reading the subject line. If there is and IR code in it, then it will add it to the “job bag” for that IR.

Please call if you need any training on this area or have any concerns about controlling visibility of emails for different groups of users.

Data Merge Fields

Messagestore takes a copy of all relevant email messages that enter and leave your business. For example, you might be set up to take any email to or from foi@yourorganisation.gov.uk and dataprotection@yourorganisation.gov.uk.

Messagestore then files them against the recipients and senders and the information request unique identifiers. The unique identifiers are coded into the subject lines in the email templates and the numbers and short descriptions are mail merged in.

This is described in greater detail together with “use cases”, blogs and articles on the messagestore.co.uk specialist website.

Merging IR references into the email subject line

The subject line of emails can have mailmerged data in them in the same way as you mail merge data into the body of a document.

The mailmerge templates are created and maintained in Document Template Admin.

Messagestore and Email2IR

Messagestore provides the platform for AXLR8’s Email2IR functionality. Email2IR checks Messagestore for any incoming email and creates a new IR ready for human management decisions:

  1. request type (or you can clik the “Spam” button) and
  2. the applicant (add new or allocate to a previous “frequent flier”).
AXLR8 Email2IR

If there is an exisiting IR reference in the subject line of the incoming email, then that incoming email does not create a new IR. The process checks for whether the email is about an exisiting IRs. It accomplishes this by reading the subject line. If there is and IR code in it, then it will add it to the “job bag” for that IR.

Please call if you need any training on this area or have any concerns about controlling visibility of emails for different groups of users.

Applicant Blind

Short answer, anything you want during any timescale you can afford.

However, this is a standard AXLR8 demo of 48 minutes plus questions.

Subjectmins
Workflow AXLR8 support for different types or request4
Demonstration of relevant functions and discussion based upon the above.18
Entering the new IRs (variety of origination journeys)
– Manual (e.g. from letter or email without email2IR function)
– Email2IR
– Feedback form (self service)
 
Categorisation 
The “Clock” how the response deadlines are calculated for different request types.  Inc/exclusion of weekends and bank holidays. 
Status and lifecycle of an IR depending upon the category and the allowed times for that jurisdiction 
Reviews and Appeals 
Administrating user access, status, IR types, bank holidays, document templates, portal views, reports, etc. 
Different portals for different officers (e.g. department reps different from IG in the HQ)8
Allowed access 
Applicant blind 
Intelligent automated messaging (Trigaware™) and email archiving (MessageStore™) Showing some examples5
Audit trail1
Public Disclosure Log
– We show some live PDLs. You can explore them afterwards
2
Admin features*10
Reports Building
User rights and access
Portals
– Creating Menus, pages, grids, widgets, kanbans, dashboards
– Editing
– user rights
Request types
– Private/Public
– SAR vs FOI/EIR and other “clocks”
– Request Status
– Request sub-tasks
Maintaining the diary of public holidays
Document template admin

* NB any of the Super User / Systems Administration features can be explored in multiple video courses online and so we just skim over the fact that they are built in.

Items such as migration from legacy systems and security and other areas of compliance required in the public sector will be dealt with in depth if required at a later stage.

Other tools

If of interest, we can always look at other IG tools later Data Breach, DPIA, Information Asset Register, Data Sharing Policy Register, etc.  Also, Complaints Processing and other workflows.

Adding a new employee

Short answer, anything you want during any timescale you can afford.

However, this is a standard AXLR8 demo of 48 minutes plus questions.

Subjectmins
Workflow AXLR8 support for different types or request4
Demonstration of relevant functions and discussion based upon the above.18
Entering the new IRs (variety of origination journeys)
– Manual (e.g. from letter or email without email2IR function)
– Email2IR
– Feedback form (self service)
 
Categorisation 
The “Clock” how the response deadlines are calculated for different request types.  Inc/exclusion of weekends and bank holidays. 
Status and lifecycle of an IR depending upon the category and the allowed times for that jurisdiction 
Reviews and Appeals 
Administrating user access, status, IR types, bank holidays, document templates, portal views, reports, etc. 
Different portals for different officers (e.g. department reps different from IG in the HQ)8
Allowed access 
Applicant blind 
Intelligent automated messaging (Trigaware™) and email archiving (MessageStore™) Showing some examples5
Audit trail1
Public Disclosure Log
– We show some live PDLs. You can explore them afterwards
2
Admin features*10
Reports Building
User rights and access
Portals
– Creating Menus, pages, grids, widgets, kanbans, dashboards
– Editing
– user rights
Request types
– Private/Public
– SAR vs FOI/EIR and other “clocks”
– Request Status
– Request sub-tasks
Maintaining the diary of public holidays
Document template admin

* NB any of the Super User / Systems Administration features can be explored in multiple video courses online and so we just skim over the fact that they are built in.

Items such as migration from legacy systems and security and other areas of compliance required in the public sector will be dealt with in depth if required at a later stage.

Other tools

If of interest, we can always look at other IG tools later Data Breach, DPIA, Information Asset Register, Data Sharing Policy Register, etc.  Also, Complaints Processing and other workflows.

Message Store

Messagestore takes a copy of all relevant email messages that enter and leave your business. For example, you might be set up to take any email to or from foi@yourorganisation.gov.uk and dataprotection@yourorganisation.gov.uk.

Messagestore then files them against the recipients and senders and the information request unique identifiers. The unique identifiers are coded into the subject lines in the email templates and the numbers and short descriptions are mail merged in.

This is described in greater detail together with “use cases”, blogs and articles on the messagestore.co.uk specialist website.

Merging IR references into the email subject line

The subject line of emails can have mailmerged data in them in the same way as you mail merge data into the body of a document.

The mailmerge templates are created and maintained in Document Template Admin.

Messagestore and Email2IR

Messagestore provides the platform for AXLR8’s Email2IR functionality. Email2IR checks Messagestore for any incoming email and creates a new IR ready for human management decisions:

  1. request type (or you can clik the “Spam” button) and
  2. the applicant (add new or allocate to a previous “frequent flier”).
AXLR8 Email2IR

If there is an exisiting IR reference in the subject line of the incoming email, then that incoming email does not create a new IR. The process checks for whether the email is about an exisiting IRs. It accomplishes this by reading the subject line. If there is and IR code in it, then it will add it to the “job bag” for that IR.

Please call if you need any training on this area or have any concerns about controlling visibility of emails for different groups of users.

Short answer, anything you want during any timescale you can afford.

However, this is a standard AXLR8 demo of 48 minutes plus questions.

Subjectmins
Workflow AXLR8 support for different types or request4
Demonstration of relevant functions and discussion based upon the above.18
Entering the new IRs (variety of origination journeys)
– Manual (e.g. from letter or email without email2IR function)
– Email2IR
– Feedback form (self service)
 
Categorisation 
The “Clock” how the response deadlines are calculated for different request types.  Inc/exclusion of weekends and bank holidays. 
Status and lifecycle of an IR depending upon the category and the allowed times for that jurisdiction 
Reviews and Appeals 
Administrating user access, status, IR types, bank holidays, document templates, portal views, reports, etc. 
Different portals for different officers (e.g. department reps different from IG in the HQ)8
Allowed access 
Applicant blind 
Intelligent automated messaging (Trigaware™) and email archiving (MessageStore™) Showing some examples5
Audit trail1
Public Disclosure Log
– We show some live PDLs. You can explore them afterwards
2
Admin features*10
Reports Building
User rights and access
Portals
– Creating Menus, pages, grids, widgets, kanbans, dashboards
– Editing
– user rights
Request types
– Private/Public
– SAR vs FOI/EIR and other “clocks”
– Request Status
– Request sub-tasks
Maintaining the diary of public holidays
Document template admin

* NB any of the Super User / Systems Administration features can be explored in multiple video courses online and so we just skim over the fact that they are built in.

Items such as migration from legacy systems and security and other areas of compliance required in the public sector will be dealt with in depth if required at a later stage.

Other tools

If of interest, we can always look at other IG tools later Data Breach, DPIA, Information Asset Register, Data Sharing Policy Register, etc.  Also, Complaints Processing and other workflows.

Mail Merge

Messagestore takes a copy of all relevant email messages that enter and leave your business. For example, you might be set up to take any email to or from foi@yourorganisation.gov.uk and dataprotection@yourorganisation.gov.uk.

Messagestore then files them against the recipients and senders and the information request unique identifiers. The unique identifiers are coded into the subject lines in the email templates and the numbers and short descriptions are mail merged in.

This is described in greater detail together with “use cases”, blogs and articles on the messagestore.co.uk specialist website.

Merging IR references into the email subject line

The subject line of emails can have mailmerged data in them in the same way as you mail merge data into the body of a document.

The mailmerge templates are created and maintained in Document Template Admin.

Messagestore and Email2IR

Messagestore provides the platform for AXLR8’s Email2IR functionality. Email2IR checks Messagestore for any incoming email and creates a new IR ready for human management decisions:

  1. request type (or you can clik the “Spam” button) and
  2. the applicant (add new or allocate to a previous “frequent flier”).
AXLR8 Email2IR

If there is an exisiting IR reference in the subject line of the incoming email, then that incoming email does not create a new IR. The process checks for whether the email is about an exisiting IRs. It accomplishes this by reading the subject line. If there is and IR code in it, then it will add it to the “job bag” for that IR.

Please call if you need any training on this area or have any concerns about controlling visibility of emails for different groups of users.

Mail Merge Signatory

Messagestore takes a copy of all relevant email messages that enter and leave your business. For example, you might be set up to take any email to or from foi@yourorganisation.gov.uk and dataprotection@yourorganisation.gov.uk.

Messagestore then files them against the recipients and senders and the information request unique identifiers. The unique identifiers are coded into the subject lines in the email templates and the numbers and short descriptions are mail merged in.

This is described in greater detail together with “use cases”, blogs and articles on the messagestore.co.uk specialist website.

Merging IR references into the email subject line

The subject line of emails can have mailmerged data in them in the same way as you mail merge data into the body of a document.

The mailmerge templates are created and maintained in Document Template Admin.

Messagestore and Email2IR

Messagestore provides the platform for AXLR8’s Email2IR functionality. Email2IR checks Messagestore for any incoming email and creates a new IR ready for human management decisions:

  1. request type (or you can clik the “Spam” button) and
  2. the applicant (add new or allocate to a previous “frequent flier”).
AXLR8 Email2IR

If there is an exisiting IR reference in the subject line of the incoming email, then that incoming email does not create a new IR. The process checks for whether the email is about an exisiting IRs. It accomplishes this by reading the subject line. If there is and IR code in it, then it will add it to the “job bag” for that IR.

Please call if you need any training on this area or have any concerns about controlling visibility of emails for different groups of users.

Reactivating Users

Short answer, anything you want during any timescale you can afford.

However, this is a standard AXLR8 demo of 48 minutes plus questions.

Subjectmins
Workflow AXLR8 support for different types or request4
Demonstration of relevant functions and discussion based upon the above.18
Entering the new IRs (variety of origination journeys)
– Manual (e.g. from letter or email without email2IR function)
– Email2IR
– Feedback form (self service)
 
Categorisation 
The “Clock” how the response deadlines are calculated for different request types.  Inc/exclusion of weekends and bank holidays. 
Status and lifecycle of an IR depending upon the category and the allowed times for that jurisdiction 
Reviews and Appeals 
Administrating user access, status, IR types, bank holidays, document templates, portal views, reports, etc. 
Different portals for different officers (e.g. department reps different from IG in the HQ)8
Allowed access 
Applicant blind 
Intelligent automated messaging (Trigaware™) and email archiving (MessageStore™) Showing some examples5
Audit trail1
Public Disclosure Log
– We show some live PDLs. You can explore them afterwards
2
Admin features*10
Reports Building
User rights and access
Portals
– Creating Menus, pages, grids, widgets, kanbans, dashboards
– Editing
– user rights
Request types
– Private/Public
– SAR vs FOI/EIR and other “clocks”
– Request Status
– Request sub-tasks
Maintaining the diary of public holidays
Document template admin

* NB any of the Super User / Systems Administration features can be explored in multiple video courses online and so we just skim over the fact that they are built in.

Items such as migration from legacy systems and security and other areas of compliance required in the public sector will be dealt with in depth if required at a later stage.

Other tools

If of interest, we can always look at other IG tools later Data Breach, DPIA, Information Asset Register, Data Sharing Policy Register, etc.  Also, Complaints Processing and other workflows.

Email Access

Short answer, anything you want during any timescale you can afford.

However, this is a standard AXLR8 demo of 48 minutes plus questions.

Subjectmins
Workflow AXLR8 support for different types or request4
Demonstration of relevant functions and discussion based upon the above.18
Entering the new IRs (variety of origination journeys)
– Manual (e.g. from letter or email without email2IR function)
– Email2IR
– Feedback form (self service)
 
Categorisation 
The “Clock” how the response deadlines are calculated for different request types.  Inc/exclusion of weekends and bank holidays. 
Status and lifecycle of an IR depending upon the category and the allowed times for that jurisdiction 
Reviews and Appeals 
Administrating user access, status, IR types, bank holidays, document templates, portal views, reports, etc. 
Different portals for different officers (e.g. department reps different from IG in the HQ)8
Allowed access 
Applicant blind 
Intelligent automated messaging (Trigaware™) and email archiving (MessageStore™) Showing some examples5
Audit trail1
Public Disclosure Log
– We show some live PDLs. You can explore them afterwards
2
Admin features*10
Reports Building
User rights and access
Portals
– Creating Menus, pages, grids, widgets, kanbans, dashboards
– Editing
– user rights
Request types
– Private/Public
– SAR vs FOI/EIR and other “clocks”
– Request Status
– Request sub-tasks
Maintaining the diary of public holidays
Document template admin

* NB any of the Super User / Systems Administration features can be explored in multiple video courses online and so we just skim over the fact that they are built in.

Items such as migration from legacy systems and security and other areas of compliance required in the public sector will be dealt with in depth if required at a later stage.

Other tools

If of interest, we can always look at other IG tools later Data Breach, DPIA, Information Asset Register, Data Sharing Policy Register, etc.  Also, Complaints Processing and other workflows.

User Administration

Short answer, anything you want during any timescale you can afford.

However, this is a standard AXLR8 demo of 48 minutes plus questions.

Subjectmins
Workflow AXLR8 support for different types or request4
Demonstration of relevant functions and discussion based upon the above.18
Entering the new IRs (variety of origination journeys)
– Manual (e.g. from letter or email without email2IR function)
– Email2IR
– Feedback form (self service)
 
Categorisation 
The “Clock” how the response deadlines are calculated for different request types.  Inc/exclusion of weekends and bank holidays. 
Status and lifecycle of an IR depending upon the category and the allowed times for that jurisdiction 
Reviews and Appeals 
Administrating user access, status, IR types, bank holidays, document templates, portal views, reports, etc. 
Different portals for different officers (e.g. department reps different from IG in the HQ)8
Allowed access 
Applicant blind 
Intelligent automated messaging (Trigaware™) and email archiving (MessageStore™) Showing some examples5
Audit trail1
Public Disclosure Log
– We show some live PDLs. You can explore them afterwards
2
Admin features*10
Reports Building
User rights and access
Portals
– Creating Menus, pages, grids, widgets, kanbans, dashboards
– Editing
– user rights
Request types
– Private/Public
– SAR vs FOI/EIR and other “clocks”
– Request Status
– Request sub-tasks
Maintaining the diary of public holidays
Document template admin

* NB any of the Super User / Systems Administration features can be explored in multiple video courses online and so we just skim over the fact that they are built in.

Items such as migration from legacy systems and security and other areas of compliance required in the public sector will be dealt with in depth if required at a later stage.

Other tools

If of interest, we can always look at other IG tools later Data Breach, DPIA, Information Asset Register, Data Sharing Policy Register, etc.  Also, Complaints Processing and other workflows.

Mail Merge Medium

Messagestore takes a copy of all relevant email messages that enter and leave your business. For example, you might be set up to take any email to or from foi@yourorganisation.gov.uk and dataprotection@yourorganisation.gov.uk.

Messagestore then files them against the recipients and senders and the information request unique identifiers. The unique identifiers are coded into the subject lines in the email templates and the numbers and short descriptions are mail merged in.

This is described in greater detail together with “use cases”, blogs and articles on the messagestore.co.uk specialist website.

Merging IR references into the email subject line

The subject line of emails can have mailmerged data in them in the same way as you mail merge data into the body of a document.

The mailmerge templates are created and maintained in Document Template Admin.

Messagestore and Email2IR

Messagestore provides the platform for AXLR8’s Email2IR functionality. Email2IR checks Messagestore for any incoming email and creates a new IR ready for human management decisions:

  1. request type (or you can clik the “Spam” button) and
  2. the applicant (add new or allocate to a previous “frequent flier”).
AXLR8 Email2IR

If there is an exisiting IR reference in the subject line of the incoming email, then that incoming email does not create a new IR. The process checks for whether the email is about an exisiting IRs. It accomplishes this by reading the subject line. If there is and IR code in it, then it will add it to the “job bag” for that IR.

Please call if you need any training on this area or have any concerns about controlling visibility of emails for different groups of users.