Welcome to AXLR8 RequestTracker frequently asked questions. Please click on the links below or use the top right hand side search box.

Don’t forget that some FAQs are also common to all AXLR8 products so you may find answers in AXLR8 Staffing FAQs and by simply googling your question with “AXLR8”
FAQ Category List
Request Types
Short answer, anything you want during any timescale you can afford.
However, this is a standard AXLR8 demo of 48 minutes plus questions.
Subject | mins |
Workflow AXLR8 support for different types or request | 4 |
Demonstration of relevant functions and discussion based upon the above. | 18 |
Entering the new IRs (variety of origination journeys) – Manual (e.g. from letter or email without email2IR function) – Email2IR – Feedback form (self service) | |
Categorisation | |
The “Clock” how the response deadlines are calculated for different request types. Inc/exclusion of weekends and bank holidays. | |
Status and lifecycle of an IR depending upon the category and the allowed times for that jurisdiction | |
Reviews and Appeals | |
Administrating user access, status, IR types, bank holidays, document templates, portal views, reports, etc. | |
Different portals for different officers (e.g. department reps different from IG in the HQ) | 8 |
Allowed access | |
Applicant blind | |
Intelligent automated messaging (Trigaware™) and email archiving (MessageStore™) Showing some examples | 5 |
Audit trail | 1 |
Public Disclosure Log – We show some live PDLs. You can explore them afterwards | 2 |
Admin features* | 10 |
Reports Building User rights and access Portals – Creating Menus, pages, grids, widgets, kanbans, dashboards – Editing – user rights Request types – Private/Public – SAR vs FOI/EIR and other “clocks” – Request Status – Request sub-tasks Maintaining the diary of public holidays Document template admin * NB any of the Super User / Systems Administration features can be explored in multiple video courses online and so we just skim over the fact that they are built in. |
Items such as migration from legacy systems and security and other areas of compliance required in the public sector will be dealt with in depth if required at a later stage.
Other tools
If of interest, we can always look at other IG tools later Data Breach, DPIA, Information Asset Register, Data Sharing Policy Register, etc. Also, Complaints Processing and other workflows.
Public Disclosure Log (PDL)
Short answer, anything you want during any timescale you can afford.
However, this is a standard AXLR8 demo of 48 minutes plus questions.
Subject | mins |
Workflow AXLR8 support for different types or request | 4 |
Demonstration of relevant functions and discussion based upon the above. | 18 |
Entering the new IRs (variety of origination journeys) – Manual (e.g. from letter or email without email2IR function) – Email2IR – Feedback form (self service) | |
Categorisation | |
The “Clock” how the response deadlines are calculated for different request types. Inc/exclusion of weekends and bank holidays. | |
Status and lifecycle of an IR depending upon the category and the allowed times for that jurisdiction | |
Reviews and Appeals | |
Administrating user access, status, IR types, bank holidays, document templates, portal views, reports, etc. | |
Different portals for different officers (e.g. department reps different from IG in the HQ) | 8 |
Allowed access | |
Applicant blind | |
Intelligent automated messaging (Trigaware™) and email archiving (MessageStore™) Showing some examples | 5 |
Audit trail | 1 |
Public Disclosure Log – We show some live PDLs. You can explore them afterwards | 2 |
Admin features* | 10 |
Reports Building User rights and access Portals – Creating Menus, pages, grids, widgets, kanbans, dashboards – Editing – user rights Request types – Private/Public – SAR vs FOI/EIR and other “clocks” – Request Status – Request sub-tasks Maintaining the diary of public holidays Document template admin * NB any of the Super User / Systems Administration features can be explored in multiple video courses online and so we just skim over the fact that they are built in. |
Items such as migration from legacy systems and security and other areas of compliance required in the public sector will be dealt with in depth if required at a later stage.
Other tools
If of interest, we can always look at other IG tools later Data Breach, DPIA, Information Asset Register, Data Sharing Policy Register, etc. Also, Complaints Processing and other workflows.
Information Request Types
Short answer, anything you want during any timescale you can afford.
However, this is a standard AXLR8 demo of 48 minutes plus questions.
Subject | mins |
Workflow AXLR8 support for different types or request | 4 |
Demonstration of relevant functions and discussion based upon the above. | 18 |
Entering the new IRs (variety of origination journeys) – Manual (e.g. from letter or email without email2IR function) – Email2IR – Feedback form (self service) | |
Categorisation | |
The “Clock” how the response deadlines are calculated for different request types. Inc/exclusion of weekends and bank holidays. | |
Status and lifecycle of an IR depending upon the category and the allowed times for that jurisdiction | |
Reviews and Appeals | |
Administrating user access, status, IR types, bank holidays, document templates, portal views, reports, etc. | |
Different portals for different officers (e.g. department reps different from IG in the HQ) | 8 |
Allowed access | |
Applicant blind | |
Intelligent automated messaging (Trigaware™) and email archiving (MessageStore™) Showing some examples | 5 |
Audit trail | 1 |
Public Disclosure Log – We show some live PDLs. You can explore them afterwards | 2 |
Admin features* | 10 |
Reports Building User rights and access Portals – Creating Menus, pages, grids, widgets, kanbans, dashboards – Editing – user rights Request types – Private/Public – SAR vs FOI/EIR and other “clocks” – Request Status – Request sub-tasks Maintaining the diary of public holidays Document template admin * NB any of the Super User / Systems Administration features can be explored in multiple video courses online and so we just skim over the fact that they are built in. |
Items such as migration from legacy systems and security and other areas of compliance required in the public sector will be dealt with in depth if required at a later stage.
Other tools
If of interest, we can always look at other IG tools later Data Breach, DPIA, Information Asset Register, Data Sharing Policy Register, etc. Also, Complaints Processing and other workflows.
Countdown
Messagestore takes a copy of all relevant email messages that enter and leave your business. For example, you might be set up to take any email to or from foi@yourorganisation.gov.uk and dataprotection@yourorganisation.gov.uk.
Messagestore then files them against the recipients and senders and the information request unique identifiers. The unique identifiers are coded into the subject lines in the email templates and the numbers and short descriptions are mail merged in.
This is described in greater detail together with “use cases”, blogs and articles on the messagestore.co.uk specialist website.
Merging IR references into the email subject line
The subject line of emails can have mailmerged data in them in the same way as you mail merge data into the body of a document.
The mailmerge templates are created and maintained in Document Template Admin.
Messagestore and Email2IR
Messagestore provides the platform for AXLR8’s Email2IR functionality. Email2IR checks Messagestore for any incoming email and creates a new IR ready for human management decisions:
- request type (or you can clik the “Spam” button) and
- the applicant (add new or allocate to a previous “frequent flier”).

If there is an exisiting IR reference in the subject line of the incoming email, then that incoming email does not create a new IR. The process checks for whether the email is about an exisiting IRs. It accomplishes this by reading the subject line. If there is and IR code in it, then it will add it to the “job bag” for that IR.
Please call if you need any training on this area or have any concerns about controlling visibility of emails for different groups of users.
Short answer, anything you want during any timescale you can afford.
However, this is a standard AXLR8 demo of 48 minutes plus questions.
Subject | mins |
Workflow AXLR8 support for different types or request | 4 |
Demonstration of relevant functions and discussion based upon the above. | 18 |
Entering the new IRs (variety of origination journeys) – Manual (e.g. from letter or email without email2IR function) – Email2IR – Feedback form (self service) | |
Categorisation | |
The “Clock” how the response deadlines are calculated for different request types. Inc/exclusion of weekends and bank holidays. | |
Status and lifecycle of an IR depending upon the category and the allowed times for that jurisdiction | |
Reviews and Appeals | |
Administrating user access, status, IR types, bank holidays, document templates, portal views, reports, etc. | |
Different portals for different officers (e.g. department reps different from IG in the HQ) | 8 |
Allowed access | |
Applicant blind | |
Intelligent automated messaging (Trigaware™) and email archiving (MessageStore™) Showing some examples | 5 |
Audit trail | 1 |
Public Disclosure Log – We show some live PDLs. You can explore them afterwards | 2 |
Admin features* | 10 |
Reports Building User rights and access Portals – Creating Menus, pages, grids, widgets, kanbans, dashboards – Editing – user rights Request types – Private/Public – SAR vs FOI/EIR and other “clocks” – Request Status – Request sub-tasks Maintaining the diary of public holidays Document template admin * NB any of the Super User / Systems Administration features can be explored in multiple video courses online and so we just skim over the fact that they are built in. |
Items such as migration from legacy systems and security and other areas of compliance required in the public sector will be dealt with in depth if required at a later stage.
Other tools
If of interest, we can always look at other IG tools later Data Breach, DPIA, Information Asset Register, Data Sharing Policy Register, etc. Also, Complaints Processing and other workflows.
KPIs and Reports
Short answer, anything you want during any timescale you can afford.
However, this is a standard AXLR8 demo of 48 minutes plus questions.
Subject | mins |
Workflow AXLR8 support for different types or request | 4 |
Demonstration of relevant functions and discussion based upon the above. | 18 |
Entering the new IRs (variety of origination journeys) – Manual (e.g. from letter or email without email2IR function) – Email2IR – Feedback form (self service) | |
Categorisation | |
The “Clock” how the response deadlines are calculated for different request types. Inc/exclusion of weekends and bank holidays. | |
Status and lifecycle of an IR depending upon the category and the allowed times for that jurisdiction | |
Reviews and Appeals | |
Administrating user access, status, IR types, bank holidays, document templates, portal views, reports, etc. | |
Different portals for different officers (e.g. department reps different from IG in the HQ) | 8 |
Allowed access | |
Applicant blind | |
Intelligent automated messaging (Trigaware™) and email archiving (MessageStore™) Showing some examples | 5 |
Audit trail | 1 |
Public Disclosure Log – We show some live PDLs. You can explore them afterwards | 2 |
Admin features* | 10 |
Reports Building User rights and access Portals – Creating Menus, pages, grids, widgets, kanbans, dashboards – Editing – user rights Request types – Private/Public – SAR vs FOI/EIR and other “clocks” – Request Status – Request sub-tasks Maintaining the diary of public holidays Document template admin * NB any of the Super User / Systems Administration features can be explored in multiple video courses online and so we just skim over the fact that they are built in. |
Items such as migration from legacy systems and security and other areas of compliance required in the public sector will be dealt with in depth if required at a later stage.
Other tools
If of interest, we can always look at other IG tools later Data Breach, DPIA, Information Asset Register, Data Sharing Policy Register, etc. Also, Complaints Processing and other workflows.
Auto Email Alerts (Trigaware)
Messagestore takes a copy of all relevant email messages that enter and leave your business. For example, you might be set up to take any email to or from foi@yourorganisation.gov.uk and dataprotection@yourorganisation.gov.uk.
Messagestore then files them against the recipients and senders and the information request unique identifiers. The unique identifiers are coded into the subject lines in the email templates and the numbers and short descriptions are mail merged in.
This is described in greater detail together with “use cases”, blogs and articles on the messagestore.co.uk specialist website.
Merging IR references into the email subject line
The subject line of emails can have mailmerged data in them in the same way as you mail merge data into the body of a document.
The mailmerge templates are created and maintained in Document Template Admin.
Messagestore and Email2IR
Messagestore provides the platform for AXLR8’s Email2IR functionality. Email2IR checks Messagestore for any incoming email and creates a new IR ready for human management decisions:
- request type (or you can clik the “Spam” button) and
- the applicant (add new or allocate to a previous “frequent flier”).

If there is an exisiting IR reference in the subject line of the incoming email, then that incoming email does not create a new IR. The process checks for whether the email is about an exisiting IRs. It accomplishes this by reading the subject line. If there is and IR code in it, then it will add it to the “job bag” for that IR.
Please call if you need any training on this area or have any concerns about controlling visibility of emails for different groups of users.
Short answer, anything you want during any timescale you can afford.
However, this is a standard AXLR8 demo of 48 minutes plus questions.
Subject | mins |
Workflow AXLR8 support for different types or request | 4 |
Demonstration of relevant functions and discussion based upon the above. | 18 |
Entering the new IRs (variety of origination journeys) – Manual (e.g. from letter or email without email2IR function) – Email2IR – Feedback form (self service) | |
Categorisation | |
The “Clock” how the response deadlines are calculated for different request types. Inc/exclusion of weekends and bank holidays. | |
Status and lifecycle of an IR depending upon the category and the allowed times for that jurisdiction | |
Reviews and Appeals | |
Administrating user access, status, IR types, bank holidays, document templates, portal views, reports, etc. | |
Different portals for different officers (e.g. department reps different from IG in the HQ) | 8 |
Allowed access | |
Applicant blind | |
Intelligent automated messaging (Trigaware™) and email archiving (MessageStore™) Showing some examples | 5 |
Audit trail | 1 |
Public Disclosure Log – We show some live PDLs. You can explore them afterwards | 2 |
Admin features* | 10 |
Reports Building User rights and access Portals – Creating Menus, pages, grids, widgets, kanbans, dashboards – Editing – user rights Request types – Private/Public – SAR vs FOI/EIR and other “clocks” – Request Status – Request sub-tasks Maintaining the diary of public holidays Document template admin * NB any of the Super User / Systems Administration features can be explored in multiple video courses online and so we just skim over the fact that they are built in. |
Items such as migration from legacy systems and security and other areas of compliance required in the public sector will be dealt with in depth if required at a later stage.
Other tools
If of interest, we can always look at other IG tools later Data Breach, DPIA, Information Asset Register, Data Sharing Policy Register, etc. Also, Complaints Processing and other workflows.
Working Days
Short answer, anything you want during any timescale you can afford.
However, this is a standard AXLR8 demo of 48 minutes plus questions.
Subject | mins |
Workflow AXLR8 support for different types or request | 4 |
Demonstration of relevant functions and discussion based upon the above. | 18 |
Entering the new IRs (variety of origination journeys) – Manual (e.g. from letter or email without email2IR function) – Email2IR – Feedback form (self service) | |
Categorisation | |
The “Clock” how the response deadlines are calculated for different request types. Inc/exclusion of weekends and bank holidays. | |
Status and lifecycle of an IR depending upon the category and the allowed times for that jurisdiction | |
Reviews and Appeals | |
Administrating user access, status, IR types, bank holidays, document templates, portal views, reports, etc. | |
Different portals for different officers (e.g. department reps different from IG in the HQ) | 8 |
Allowed access | |
Applicant blind | |
Intelligent automated messaging (Trigaware™) and email archiving (MessageStore™) Showing some examples | 5 |
Audit trail | 1 |
Public Disclosure Log – We show some live PDLs. You can explore them afterwards | 2 |
Admin features* | 10 |
Reports Building User rights and access Portals – Creating Menus, pages, grids, widgets, kanbans, dashboards – Editing – user rights Request types – Private/Public – SAR vs FOI/EIR and other “clocks” – Request Status – Request sub-tasks Maintaining the diary of public holidays Document template admin * NB any of the Super User / Systems Administration features can be explored in multiple video courses online and so we just skim over the fact that they are built in. |
Items such as migration from legacy systems and security and other areas of compliance required in the public sector will be dealt with in depth if required at a later stage.
Other tools
If of interest, we can always look at other IG tools later Data Breach, DPIA, Information Asset Register, Data Sharing Policy Register, etc. Also, Complaints Processing and other workflows.
Due Date
Short answer, anything you want during any timescale you can afford.
However, this is a standard AXLR8 demo of 48 minutes plus questions.
Subject | mins |
Workflow AXLR8 support for different types or request | 4 |
Demonstration of relevant functions and discussion based upon the above. | 18 |
Entering the new IRs (variety of origination journeys) – Manual (e.g. from letter or email without email2IR function) – Email2IR – Feedback form (self service) | |
Categorisation | |
The “Clock” how the response deadlines are calculated for different request types. Inc/exclusion of weekends and bank holidays. | |
Status and lifecycle of an IR depending upon the category and the allowed times for that jurisdiction | |
Reviews and Appeals | |
Administrating user access, status, IR types, bank holidays, document templates, portal views, reports, etc. | |
Different portals for different officers (e.g. department reps different from IG in the HQ) | 8 |
Allowed access | |
Applicant blind | |
Intelligent automated messaging (Trigaware™) and email archiving (MessageStore™) Showing some examples | 5 |
Audit trail | 1 |
Public Disclosure Log – We show some live PDLs. You can explore them afterwards | 2 |
Admin features* | 10 |
Reports Building User rights and access Portals – Creating Menus, pages, grids, widgets, kanbans, dashboards – Editing – user rights Request types – Private/Public – SAR vs FOI/EIR and other “clocks” – Request Status – Request sub-tasks Maintaining the diary of public holidays Document template admin * NB any of the Super User / Systems Administration features can be explored in multiple video courses online and so we just skim over the fact that they are built in. |
Items such as migration from legacy systems and security and other areas of compliance required in the public sector will be dealt with in depth if required at a later stage.
Other tools
If of interest, we can always look at other IG tools later Data Breach, DPIA, Information Asset Register, Data Sharing Policy Register, etc. Also, Complaints Processing and other workflows.
Audit Trail
Messagestore takes a copy of all relevant email messages that enter and leave your business. For example, you might be set up to take any email to or from foi@yourorganisation.gov.uk and dataprotection@yourorganisation.gov.uk.
Messagestore then files them against the recipients and senders and the information request unique identifiers. The unique identifiers are coded into the subject lines in the email templates and the numbers and short descriptions are mail merged in.
This is described in greater detail together with “use cases”, blogs and articles on the messagestore.co.uk specialist website.
Merging IR references into the email subject line
The subject line of emails can have mailmerged data in them in the same way as you mail merge data into the body of a document.
The mailmerge templates are created and maintained in Document Template Admin.
Messagestore and Email2IR
Messagestore provides the platform for AXLR8’s Email2IR functionality. Email2IR checks Messagestore for any incoming email and creates a new IR ready for human management decisions:
- request type (or you can clik the “Spam” button) and
- the applicant (add new or allocate to a previous “frequent flier”).

If there is an exisiting IR reference in the subject line of the incoming email, then that incoming email does not create a new IR. The process checks for whether the email is about an exisiting IRs. It accomplishes this by reading the subject line. If there is and IR code in it, then it will add it to the “job bag” for that IR.
Please call if you need any training on this area or have any concerns about controlling visibility of emails for different groups of users.
Short answer, anything you want during any timescale you can afford.
However, this is a standard AXLR8 demo of 48 minutes plus questions.
Subject | mins |
Workflow AXLR8 support for different types or request | 4 |
Demonstration of relevant functions and discussion based upon the above. | 18 |
Entering the new IRs (variety of origination journeys) – Manual (e.g. from letter or email without email2IR function) – Email2IR – Feedback form (self service) | |
Categorisation | |
The “Clock” how the response deadlines are calculated for different request types. Inc/exclusion of weekends and bank holidays. | |
Status and lifecycle of an IR depending upon the category and the allowed times for that jurisdiction | |
Reviews and Appeals | |
Administrating user access, status, IR types, bank holidays, document templates, portal views, reports, etc. | |
Different portals for different officers (e.g. department reps different from IG in the HQ) | 8 |
Allowed access | |
Applicant blind | |
Intelligent automated messaging (Trigaware™) and email archiving (MessageStore™) Showing some examples | 5 |
Audit trail | 1 |
Public Disclosure Log – We show some live PDLs. You can explore them afterwards | 2 |
Admin features* | 10 |
Reports Building User rights and access Portals – Creating Menus, pages, grids, widgets, kanbans, dashboards – Editing – user rights Request types – Private/Public – SAR vs FOI/EIR and other “clocks” – Request Status – Request sub-tasks Maintaining the diary of public holidays Document template admin * NB any of the Super User / Systems Administration features can be explored in multiple video courses online and so we just skim over the fact that they are built in. |
Items such as migration from legacy systems and security and other areas of compliance required in the public sector will be dealt with in depth if required at a later stage.
Other tools
If of interest, we can always look at other IG tools later Data Breach, DPIA, Information Asset Register, Data Sharing Policy Register, etc. Also, Complaints Processing and other workflows.
Calendar Days
Short answer, anything you want during any timescale you can afford.
However, this is a standard AXLR8 demo of 48 minutes plus questions.
Subject | mins |
Workflow AXLR8 support for different types or request | 4 |
Demonstration of relevant functions and discussion based upon the above. | 18 |
Entering the new IRs (variety of origination journeys) – Manual (e.g. from letter or email without email2IR function) – Email2IR – Feedback form (self service) | |
Categorisation | |
The “Clock” how the response deadlines are calculated for different request types. Inc/exclusion of weekends and bank holidays. | |
Status and lifecycle of an IR depending upon the category and the allowed times for that jurisdiction | |
Reviews and Appeals | |
Administrating user access, status, IR types, bank holidays, document templates, portal views, reports, etc. | |
Different portals for different officers (e.g. department reps different from IG in the HQ) | 8 |
Allowed access | |
Applicant blind | |
Intelligent automated messaging (Trigaware™) and email archiving (MessageStore™) Showing some examples | 5 |
Audit trail | 1 |
Public Disclosure Log – We show some live PDLs. You can explore them afterwards | 2 |
Admin features* | 10 |
Reports Building User rights and access Portals – Creating Menus, pages, grids, widgets, kanbans, dashboards – Editing – user rights Request types – Private/Public – SAR vs FOI/EIR and other “clocks” – Request Status – Request sub-tasks Maintaining the diary of public holidays Document template admin * NB any of the Super User / Systems Administration features can be explored in multiple video courses online and so we just skim over the fact that they are built in. |
Items such as migration from legacy systems and security and other areas of compliance required in the public sector will be dealt with in depth if required at a later stage.
Other tools
If of interest, we can always look at other IG tools later Data Breach, DPIA, Information Asset Register, Data Sharing Policy Register, etc. Also, Complaints Processing and other workflows.
System Administration
Short answer, anything you want during any timescale you can afford.
However, this is a standard AXLR8 demo of 48 minutes plus questions.
Subject | mins |
Workflow AXLR8 support for different types or request | 4 |
Demonstration of relevant functions and discussion based upon the above. | 18 |
Entering the new IRs (variety of origination journeys) – Manual (e.g. from letter or email without email2IR function) – Email2IR – Feedback form (self service) | |
Categorisation | |
The “Clock” how the response deadlines are calculated for different request types. Inc/exclusion of weekends and bank holidays. | |
Status and lifecycle of an IR depending upon the category and the allowed times for that jurisdiction | |
Reviews and Appeals | |
Administrating user access, status, IR types, bank holidays, document templates, portal views, reports, etc. | |
Different portals for different officers (e.g. department reps different from IG in the HQ) | 8 |
Allowed access | |
Applicant blind | |
Intelligent automated messaging (Trigaware™) and email archiving (MessageStore™) Showing some examples | 5 |
Audit trail | 1 |
Public Disclosure Log – We show some live PDLs. You can explore them afterwards | 2 |
Admin features* | 10 |
Reports Building User rights and access Portals – Creating Menus, pages, grids, widgets, kanbans, dashboards – Editing – user rights Request types – Private/Public – SAR vs FOI/EIR and other “clocks” – Request Status – Request sub-tasks Maintaining the diary of public holidays Document template admin * NB any of the Super User / Systems Administration features can be explored in multiple video courses online and so we just skim over the fact that they are built in. |
Items such as migration from legacy systems and security and other areas of compliance required in the public sector will be dealt with in depth if required at a later stage.
Other tools
If of interest, we can always look at other IG tools later Data Breach, DPIA, Information Asset Register, Data Sharing Policy Register, etc. Also, Complaints Processing and other workflows.
Role Group Admin
Short answer, anything you want during any timescale you can afford.
However, this is a standard AXLR8 demo of 48 minutes plus questions.
Subject | mins |
Workflow AXLR8 support for different types or request | 4 |
Demonstration of relevant functions and discussion based upon the above. | 18 |
Entering the new IRs (variety of origination journeys) – Manual (e.g. from letter or email without email2IR function) – Email2IR – Feedback form (self service) | |
Categorisation | |
The “Clock” how the response deadlines are calculated for different request types. Inc/exclusion of weekends and bank holidays. | |
Status and lifecycle of an IR depending upon the category and the allowed times for that jurisdiction | |
Reviews and Appeals | |
Administrating user access, status, IR types, bank holidays, document templates, portal views, reports, etc. | |
Different portals for different officers (e.g. department reps different from IG in the HQ) | 8 |
Allowed access | |
Applicant blind | |
Intelligent automated messaging (Trigaware™) and email archiving (MessageStore™) Showing some examples | 5 |
Audit trail | 1 |
Public Disclosure Log – We show some live PDLs. You can explore them afterwards | 2 |
Admin features* | 10 |
Reports Building User rights and access Portals – Creating Menus, pages, grids, widgets, kanbans, dashboards – Editing – user rights Request types – Private/Public – SAR vs FOI/EIR and other “clocks” – Request Status – Request sub-tasks Maintaining the diary of public holidays Document template admin * NB any of the Super User / Systems Administration features can be explored in multiple video courses online and so we just skim over the fact that they are built in. |
Items such as migration from legacy systems and security and other areas of compliance required in the public sector will be dealt with in depth if required at a later stage.
Other tools
If of interest, we can always look at other IG tools later Data Breach, DPIA, Information Asset Register, Data Sharing Policy Register, etc. Also, Complaints Processing and other workflows.
Public Holidays
Short answer, anything you want during any timescale you can afford.
However, this is a standard AXLR8 demo of 48 minutes plus questions.
Subject | mins |
Workflow AXLR8 support for different types or request | 4 |
Demonstration of relevant functions and discussion based upon the above. | 18 |
Entering the new IRs (variety of origination journeys) – Manual (e.g. from letter or email without email2IR function) – Email2IR – Feedback form (self service) | |
Categorisation | |
The “Clock” how the response deadlines are calculated for different request types. Inc/exclusion of weekends and bank holidays. | |
Status and lifecycle of an IR depending upon the category and the allowed times for that jurisdiction | |
Reviews and Appeals | |
Administrating user access, status, IR types, bank holidays, document templates, portal views, reports, etc. | |
Different portals for different officers (e.g. department reps different from IG in the HQ) | 8 |
Allowed access | |
Applicant blind | |
Intelligent automated messaging (Trigaware™) and email archiving (MessageStore™) Showing some examples | 5 |
Audit trail | 1 |
Public Disclosure Log – We show some live PDLs. You can explore them afterwards | 2 |
Admin features* | 10 |
Reports Building User rights and access Portals – Creating Menus, pages, grids, widgets, kanbans, dashboards – Editing – user rights Request types – Private/Public – SAR vs FOI/EIR and other “clocks” – Request Status – Request sub-tasks Maintaining the diary of public holidays Document template admin * NB any of the Super User / Systems Administration features can be explored in multiple video courses online and so we just skim over the fact that they are built in. |
Items such as migration from legacy systems and security and other areas of compliance required in the public sector will be dealt with in depth if required at a later stage.
Other tools
If of interest, we can always look at other IG tools later Data Breach, DPIA, Information Asset Register, Data Sharing Policy Register, etc. Also, Complaints Processing and other workflows.
Automation
Short answer, anything you want during any timescale you can afford.
However, this is a standard AXLR8 demo of 48 minutes plus questions.
Subject | mins |
Workflow AXLR8 support for different types or request | 4 |
Demonstration of relevant functions and discussion based upon the above. | 18 |
Entering the new IRs (variety of origination journeys) – Manual (e.g. from letter or email without email2IR function) – Email2IR – Feedback form (self service) | |
Categorisation | |
The “Clock” how the response deadlines are calculated for different request types. Inc/exclusion of weekends and bank holidays. | |
Status and lifecycle of an IR depending upon the category and the allowed times for that jurisdiction | |
Reviews and Appeals | |
Administrating user access, status, IR types, bank holidays, document templates, portal views, reports, etc. | |
Different portals for different officers (e.g. department reps different from IG in the HQ) | 8 |
Allowed access | |
Applicant blind | |
Intelligent automated messaging (Trigaware™) and email archiving (MessageStore™) Showing some examples | 5 |
Audit trail | 1 |
Public Disclosure Log – We show some live PDLs. You can explore them afterwards | 2 |
Admin features* | 10 |
Reports Building User rights and access Portals – Creating Menus, pages, grids, widgets, kanbans, dashboards – Editing – user rights Request types – Private/Public – SAR vs FOI/EIR and other “clocks” – Request Status – Request sub-tasks Maintaining the diary of public holidays Document template admin * NB any of the Super User / Systems Administration features can be explored in multiple video courses online and so we just skim over the fact that they are built in. |
Items such as migration from legacy systems and security and other areas of compliance required in the public sector will be dealt with in depth if required at a later stage.
Other tools
If of interest, we can always look at other IG tools later Data Breach, DPIA, Information Asset Register, Data Sharing Policy Register, etc. Also, Complaints Processing and other workflows.
Information Request Status
Short answer, anything you want during any timescale you can afford.
However, this is a standard AXLR8 demo of 48 minutes plus questions.
Subject | mins |
Workflow AXLR8 support for different types or request | 4 |
Demonstration of relevant functions and discussion based upon the above. | 18 |
Entering the new IRs (variety of origination journeys) – Manual (e.g. from letter or email without email2IR function) – Email2IR – Feedback form (self service) | |
Categorisation | |
The “Clock” how the response deadlines are calculated for different request types. Inc/exclusion of weekends and bank holidays. | |
Status and lifecycle of an IR depending upon the category and the allowed times for that jurisdiction | |
Reviews and Appeals | |
Administrating user access, status, IR types, bank holidays, document templates, portal views, reports, etc. | |
Different portals for different officers (e.g. department reps different from IG in the HQ) | 8 |
Allowed access | |
Applicant blind | |
Intelligent automated messaging (Trigaware™) and email archiving (MessageStore™) Showing some examples | 5 |
Audit trail | 1 |
Public Disclosure Log – We show some live PDLs. You can explore them afterwards | 2 |
Admin features* | 10 |
Reports Building User rights and access Portals – Creating Menus, pages, grids, widgets, kanbans, dashboards – Editing – user rights Request types – Private/Public – SAR vs FOI/EIR and other “clocks” – Request Status – Request sub-tasks Maintaining the diary of public holidays Document template admin * NB any of the Super User / Systems Administration features can be explored in multiple video courses online and so we just skim over the fact that they are built in. |
Items such as migration from legacy systems and security and other areas of compliance required in the public sector will be dealt with in depth if required at a later stage.
Other tools
If of interest, we can always look at other IG tools later Data Breach, DPIA, Information Asset Register, Data Sharing Policy Register, etc. Also, Complaints Processing and other workflows.
Private/Public Request Types
Short answer, anything you want during any timescale you can afford.
However, this is a standard AXLR8 demo of 48 minutes plus questions.
Subject | mins |
Workflow AXLR8 support for different types or request | 4 |
Demonstration of relevant functions and discussion based upon the above. | 18 |
Entering the new IRs (variety of origination journeys) – Manual (e.g. from letter or email without email2IR function) – Email2IR – Feedback form (self service) | |
Categorisation | |
The “Clock” how the response deadlines are calculated for different request types. Inc/exclusion of weekends and bank holidays. | |
Status and lifecycle of an IR depending upon the category and the allowed times for that jurisdiction | |
Reviews and Appeals | |
Administrating user access, status, IR types, bank holidays, document templates, portal views, reports, etc. | |
Different portals for different officers (e.g. department reps different from IG in the HQ) | 8 |
Allowed access | |
Applicant blind | |
Intelligent automated messaging (Trigaware™) and email archiving (MessageStore™) Showing some examples | 5 |
Audit trail | 1 |
Public Disclosure Log – We show some live PDLs. You can explore them afterwards | 2 |
Admin features* | 10 |
Reports Building User rights and access Portals – Creating Menus, pages, grids, widgets, kanbans, dashboards – Editing – user rights Request types – Private/Public – SAR vs FOI/EIR and other “clocks” – Request Status – Request sub-tasks Maintaining the diary of public holidays Document template admin * NB any of the Super User / Systems Administration features can be explored in multiple video courses online and so we just skim over the fact that they are built in. |
Items such as migration from legacy systems and security and other areas of compliance required in the public sector will be dealt with in depth if required at a later stage.
Other tools
If of interest, we can always look at other IG tools later Data Breach, DPIA, Information Asset Register, Data Sharing Policy Register, etc. Also, Complaints Processing and other workflows.
View Private Information Requests
Short answer, anything you want during any timescale you can afford.
However, this is a standard AXLR8 demo of 48 minutes plus questions.
Subject | mins |
Workflow AXLR8 support for different types or request | 4 |
Demonstration of relevant functions and discussion based upon the above. | 18 |
Entering the new IRs (variety of origination journeys) – Manual (e.g. from letter or email without email2IR function) – Email2IR – Feedback form (self service) | |
Categorisation | |
The “Clock” how the response deadlines are calculated for different request types. Inc/exclusion of weekends and bank holidays. | |
Status and lifecycle of an IR depending upon the category and the allowed times for that jurisdiction | |
Reviews and Appeals | |
Administrating user access, status, IR types, bank holidays, document templates, portal views, reports, etc. | |
Different portals for different officers (e.g. department reps different from IG in the HQ) | 8 |
Allowed access | |
Applicant blind | |
Intelligent automated messaging (Trigaware™) and email archiving (MessageStore™) Showing some examples | 5 |
Audit trail | 1 |
Public Disclosure Log – We show some live PDLs. You can explore them afterwards | 2 |
Admin features* | 10 |
Reports Building User rights and access Portals – Creating Menus, pages, grids, widgets, kanbans, dashboards – Editing – user rights Request types – Private/Public – SAR vs FOI/EIR and other “clocks” – Request Status – Request sub-tasks Maintaining the diary of public holidays Document template admin * NB any of the Super User / Systems Administration features can be explored in multiple video courses online and so we just skim over the fact that they are built in. |
Items such as migration from legacy systems and security and other areas of compliance required in the public sector will be dealt with in depth if required at a later stage.
Other tools
If of interest, we can always look at other IG tools later Data Breach, DPIA, Information Asset Register, Data Sharing Policy Register, etc. Also, Complaints Processing and other workflows.
Mailmerge Context
Messagestore takes a copy of all relevant email messages that enter and leave your business. For example, you might be set up to take any email to or from foi@yourorganisation.gov.uk and dataprotection@yourorganisation.gov.uk.
Messagestore then files them against the recipients and senders and the information request unique identifiers. The unique identifiers are coded into the subject lines in the email templates and the numbers and short descriptions are mail merged in.
This is described in greater detail together with “use cases”, blogs and articles on the messagestore.co.uk specialist website.
Merging IR references into the email subject line
The subject line of emails can have mailmerged data in them in the same way as you mail merge data into the body of a document.
The mailmerge templates are created and maintained in Document Template Admin.
Messagestore and Email2IR
Messagestore provides the platform for AXLR8’s Email2IR functionality. Email2IR checks Messagestore for any incoming email and creates a new IR ready for human management decisions:
- request type (or you can clik the “Spam” button) and
- the applicant (add new or allocate to a previous “frequent flier”).

If there is an exisiting IR reference in the subject line of the incoming email, then that incoming email does not create a new IR. The process checks for whether the email is about an exisiting IRs. It accomplishes this by reading the subject line. If there is and IR code in it, then it will add it to the “job bag” for that IR.
Please call if you need any training on this area or have any concerns about controlling visibility of emails for different groups of users.
Data Merge Fields
Messagestore takes a copy of all relevant email messages that enter and leave your business. For example, you might be set up to take any email to or from foi@yourorganisation.gov.uk and dataprotection@yourorganisation.gov.uk.
Messagestore then files them against the recipients and senders and the information request unique identifiers. The unique identifiers are coded into the subject lines in the email templates and the numbers and short descriptions are mail merged in.
This is described in greater detail together with “use cases”, blogs and articles on the messagestore.co.uk specialist website.
Merging IR references into the email subject line
The subject line of emails can have mailmerged data in them in the same way as you mail merge data into the body of a document.
The mailmerge templates are created and maintained in Document Template Admin.
Messagestore and Email2IR
Messagestore provides the platform for AXLR8’s Email2IR functionality. Email2IR checks Messagestore for any incoming email and creates a new IR ready for human management decisions:
- request type (or you can clik the “Spam” button) and
- the applicant (add new or allocate to a previous “frequent flier”).

If there is an exisiting IR reference in the subject line of the incoming email, then that incoming email does not create a new IR. The process checks for whether the email is about an exisiting IRs. It accomplishes this by reading the subject line. If there is and IR code in it, then it will add it to the “job bag” for that IR.
Please call if you need any training on this area or have any concerns about controlling visibility of emails for different groups of users.
Applicant Blind
Short answer, anything you want during any timescale you can afford.
However, this is a standard AXLR8 demo of 48 minutes plus questions.
Subject | mins |
Workflow AXLR8 support for different types or request | 4 |
Demonstration of relevant functions and discussion based upon the above. | 18 |
Entering the new IRs (variety of origination journeys) – Manual (e.g. from letter or email without email2IR function) – Email2IR – Feedback form (self service) | |
Categorisation | |
The “Clock” how the response deadlines are calculated for different request types. Inc/exclusion of weekends and bank holidays. | |
Status and lifecycle of an IR depending upon the category and the allowed times for that jurisdiction | |
Reviews and Appeals | |
Administrating user access, status, IR types, bank holidays, document templates, portal views, reports, etc. | |
Different portals for different officers (e.g. department reps different from IG in the HQ) | 8 |
Allowed access | |
Applicant blind | |
Intelligent automated messaging (Trigaware™) and email archiving (MessageStore™) Showing some examples | 5 |
Audit trail | 1 |
Public Disclosure Log – We show some live PDLs. You can explore them afterwards | 2 |
Admin features* | 10 |
Reports Building User rights and access Portals – Creating Menus, pages, grids, widgets, kanbans, dashboards – Editing – user rights Request types – Private/Public – SAR vs FOI/EIR and other “clocks” – Request Status – Request sub-tasks Maintaining the diary of public holidays Document template admin * NB any of the Super User / Systems Administration features can be explored in multiple video courses online and so we just skim over the fact that they are built in. |
Items such as migration from legacy systems and security and other areas of compliance required in the public sector will be dealt with in depth if required at a later stage.
Other tools
If of interest, we can always look at other IG tools later Data Breach, DPIA, Information Asset Register, Data Sharing Policy Register, etc. Also, Complaints Processing and other workflows.
Adding a new employee
Short answer, anything you want during any timescale you can afford.
However, this is a standard AXLR8 demo of 48 minutes plus questions.
Subject | mins |
Workflow AXLR8 support for different types or request | 4 |
Demonstration of relevant functions and discussion based upon the above. | 18 |
Entering the new IRs (variety of origination journeys) – Manual (e.g. from letter or email without email2IR function) – Email2IR – Feedback form (self service) | |
Categorisation | |
The “Clock” how the response deadlines are calculated for different request types. Inc/exclusion of weekends and bank holidays. | |
Status and lifecycle of an IR depending upon the category and the allowed times for that jurisdiction | |
Reviews and Appeals | |
Administrating user access, status, IR types, bank holidays, document templates, portal views, reports, etc. | |
Different portals for different officers (e.g. department reps different from IG in the HQ) | 8 |
Allowed access | |
Applicant blind | |
Intelligent automated messaging (Trigaware™) and email archiving (MessageStore™) Showing some examples | 5 |
Audit trail | 1 |
Public Disclosure Log – We show some live PDLs. You can explore them afterwards | 2 |
Admin features* | 10 |
Reports Building User rights and access Portals – Creating Menus, pages, grids, widgets, kanbans, dashboards – Editing – user rights Request types – Private/Public – SAR vs FOI/EIR and other “clocks” – Request Status – Request sub-tasks Maintaining the diary of public holidays Document template admin * NB any of the Super User / Systems Administration features can be explored in multiple video courses online and so we just skim over the fact that they are built in. |
Items such as migration from legacy systems and security and other areas of compliance required in the public sector will be dealt with in depth if required at a later stage.
Other tools
If of interest, we can always look at other IG tools later Data Breach, DPIA, Information Asset Register, Data Sharing Policy Register, etc. Also, Complaints Processing and other workflows.
Message Store
Messagestore takes a copy of all relevant email messages that enter and leave your business. For example, you might be set up to take any email to or from foi@yourorganisation.gov.uk and dataprotection@yourorganisation.gov.uk.
Messagestore then files them against the recipients and senders and the information request unique identifiers. The unique identifiers are coded into the subject lines in the email templates and the numbers and short descriptions are mail merged in.
This is described in greater detail together with “use cases”, blogs and articles on the messagestore.co.uk specialist website.
Merging IR references into the email subject line
The subject line of emails can have mailmerged data in them in the same way as you mail merge data into the body of a document.
The mailmerge templates are created and maintained in Document Template Admin.
Messagestore and Email2IR
Messagestore provides the platform for AXLR8’s Email2IR functionality. Email2IR checks Messagestore for any incoming email and creates a new IR ready for human management decisions:
- request type (or you can clik the “Spam” button) and
- the applicant (add new or allocate to a previous “frequent flier”).

If there is an exisiting IR reference in the subject line of the incoming email, then that incoming email does not create a new IR. The process checks for whether the email is about an exisiting IRs. It accomplishes this by reading the subject line. If there is and IR code in it, then it will add it to the “job bag” for that IR.
Please call if you need any training on this area or have any concerns about controlling visibility of emails for different groups of users.
Short answer, anything you want during any timescale you can afford.
However, this is a standard AXLR8 demo of 48 minutes plus questions.
Subject | mins |
Workflow AXLR8 support for different types or request | 4 |
Demonstration of relevant functions and discussion based upon the above. | 18 |
Entering the new IRs (variety of origination journeys) – Manual (e.g. from letter or email without email2IR function) – Email2IR – Feedback form (self service) | |
Categorisation | |
The “Clock” how the response deadlines are calculated for different request types. Inc/exclusion of weekends and bank holidays. | |
Status and lifecycle of an IR depending upon the category and the allowed times for that jurisdiction | |
Reviews and Appeals | |
Administrating user access, status, IR types, bank holidays, document templates, portal views, reports, etc. | |
Different portals for different officers (e.g. department reps different from IG in the HQ) | 8 |
Allowed access | |
Applicant blind | |
Intelligent automated messaging (Trigaware™) and email archiving (MessageStore™) Showing some examples | 5 |
Audit trail | 1 |
Public Disclosure Log – We show some live PDLs. You can explore them afterwards | 2 |
Admin features* | 10 |
Reports Building User rights and access Portals – Creating Menus, pages, grids, widgets, kanbans, dashboards – Editing – user rights Request types – Private/Public – SAR vs FOI/EIR and other “clocks” – Request Status – Request sub-tasks Maintaining the diary of public holidays Document template admin * NB any of the Super User / Systems Administration features can be explored in multiple video courses online and so we just skim over the fact that they are built in. |
Items such as migration from legacy systems and security and other areas of compliance required in the public sector will be dealt with in depth if required at a later stage.
Other tools
If of interest, we can always look at other IG tools later Data Breach, DPIA, Information Asset Register, Data Sharing Policy Register, etc. Also, Complaints Processing and other workflows.
Mail Merge
Messagestore takes a copy of all relevant email messages that enter and leave your business. For example, you might be set up to take any email to or from foi@yourorganisation.gov.uk and dataprotection@yourorganisation.gov.uk.
Messagestore then files them against the recipients and senders and the information request unique identifiers. The unique identifiers are coded into the subject lines in the email templates and the numbers and short descriptions are mail merged in.
This is described in greater detail together with “use cases”, blogs and articles on the messagestore.co.uk specialist website.
Merging IR references into the email subject line
The subject line of emails can have mailmerged data in them in the same way as you mail merge data into the body of a document.
The mailmerge templates are created and maintained in Document Template Admin.
Messagestore and Email2IR
Messagestore provides the platform for AXLR8’s Email2IR functionality. Email2IR checks Messagestore for any incoming email and creates a new IR ready for human management decisions:
- request type (or you can clik the “Spam” button) and
- the applicant (add new or allocate to a previous “frequent flier”).

If there is an exisiting IR reference in the subject line of the incoming email, then that incoming email does not create a new IR. The process checks for whether the email is about an exisiting IRs. It accomplishes this by reading the subject line. If there is and IR code in it, then it will add it to the “job bag” for that IR.
Please call if you need any training on this area or have any concerns about controlling visibility of emails for different groups of users.
Mail Merge Signatory
Messagestore takes a copy of all relevant email messages that enter and leave your business. For example, you might be set up to take any email to or from foi@yourorganisation.gov.uk and dataprotection@yourorganisation.gov.uk.
Messagestore then files them against the recipients and senders and the information request unique identifiers. The unique identifiers are coded into the subject lines in the email templates and the numbers and short descriptions are mail merged in.
This is described in greater detail together with “use cases”, blogs and articles on the messagestore.co.uk specialist website.
Merging IR references into the email subject line
The subject line of emails can have mailmerged data in them in the same way as you mail merge data into the body of a document.
The mailmerge templates are created and maintained in Document Template Admin.
Messagestore and Email2IR
Messagestore provides the platform for AXLR8’s Email2IR functionality. Email2IR checks Messagestore for any incoming email and creates a new IR ready for human management decisions:
- request type (or you can clik the “Spam” button) and
- the applicant (add new or allocate to a previous “frequent flier”).

If there is an exisiting IR reference in the subject line of the incoming email, then that incoming email does not create a new IR. The process checks for whether the email is about an exisiting IRs. It accomplishes this by reading the subject line. If there is and IR code in it, then it will add it to the “job bag” for that IR.
Please call if you need any training on this area or have any concerns about controlling visibility of emails for different groups of users.
Reactivating Users
Short answer, anything you want during any timescale you can afford.
However, this is a standard AXLR8 demo of 48 minutes plus questions.
Subject | mins |
Workflow AXLR8 support for different types or request | 4 |
Demonstration of relevant functions and discussion based upon the above. | 18 |
Entering the new IRs (variety of origination journeys) – Manual (e.g. from letter or email without email2IR function) – Email2IR – Feedback form (self service) | |
Categorisation | |
The “Clock” how the response deadlines are calculated for different request types. Inc/exclusion of weekends and bank holidays. | |
Status and lifecycle of an IR depending upon the category and the allowed times for that jurisdiction | |
Reviews and Appeals | |
Administrating user access, status, IR types, bank holidays, document templates, portal views, reports, etc. | |
Different portals for different officers (e.g. department reps different from IG in the HQ) | 8 |
Allowed access | |
Applicant blind | |
Intelligent automated messaging (Trigaware™) and email archiving (MessageStore™) Showing some examples | 5 |
Audit trail | 1 |
Public Disclosure Log – We show some live PDLs. You can explore them afterwards | 2 |
Admin features* | 10 |
Reports Building User rights and access Portals – Creating Menus, pages, grids, widgets, kanbans, dashboards – Editing – user rights Request types – Private/Public – SAR vs FOI/EIR and other “clocks” – Request Status – Request sub-tasks Maintaining the diary of public holidays Document template admin * NB any of the Super User / Systems Administration features can be explored in multiple video courses online and so we just skim over the fact that they are built in. |
Items such as migration from legacy systems and security and other areas of compliance required in the public sector will be dealt with in depth if required at a later stage.
Other tools
If of interest, we can always look at other IG tools later Data Breach, DPIA, Information Asset Register, Data Sharing Policy Register, etc. Also, Complaints Processing and other workflows.
Email Access
Short answer, anything you want during any timescale you can afford.
However, this is a standard AXLR8 demo of 48 minutes plus questions.
Subject | mins |
Workflow AXLR8 support for different types or request | 4 |
Demonstration of relevant functions and discussion based upon the above. | 18 |
Entering the new IRs (variety of origination journeys) – Manual (e.g. from letter or email without email2IR function) – Email2IR – Feedback form (self service) | |
Categorisation | |
The “Clock” how the response deadlines are calculated for different request types. Inc/exclusion of weekends and bank holidays. | |
Status and lifecycle of an IR depending upon the category and the allowed times for that jurisdiction | |
Reviews and Appeals | |
Administrating user access, status, IR types, bank holidays, document templates, portal views, reports, etc. | |
Different portals for different officers (e.g. department reps different from IG in the HQ) | 8 |
Allowed access | |
Applicant blind | |
Intelligent automated messaging (Trigaware™) and email archiving (MessageStore™) Showing some examples | 5 |
Audit trail | 1 |
Public Disclosure Log – We show some live PDLs. You can explore them afterwards | 2 |
Admin features* | 10 |
Reports Building User rights and access Portals – Creating Menus, pages, grids, widgets, kanbans, dashboards – Editing – user rights Request types – Private/Public – SAR vs FOI/EIR and other “clocks” – Request Status – Request sub-tasks Maintaining the diary of public holidays Document template admin * NB any of the Super User / Systems Administration features can be explored in multiple video courses online and so we just skim over the fact that they are built in. |
Items such as migration from legacy systems and security and other areas of compliance required in the public sector will be dealt with in depth if required at a later stage.
Other tools
If of interest, we can always look at other IG tools later Data Breach, DPIA, Information Asset Register, Data Sharing Policy Register, etc. Also, Complaints Processing and other workflows.
User Administration
Short answer, anything you want during any timescale you can afford.
However, this is a standard AXLR8 demo of 48 minutes plus questions.
Subject | mins |
Workflow AXLR8 support for different types or request | 4 |
Demonstration of relevant functions and discussion based upon the above. | 18 |
Entering the new IRs (variety of origination journeys) – Manual (e.g. from letter or email without email2IR function) – Email2IR – Feedback form (self service) | |
Categorisation | |
The “Clock” how the response deadlines are calculated for different request types. Inc/exclusion of weekends and bank holidays. | |
Status and lifecycle of an IR depending upon the category and the allowed times for that jurisdiction | |
Reviews and Appeals | |
Administrating user access, status, IR types, bank holidays, document templates, portal views, reports, etc. | |
Different portals for different officers (e.g. department reps different from IG in the HQ) | 8 |
Allowed access | |
Applicant blind | |
Intelligent automated messaging (Trigaware™) and email archiving (MessageStore™) Showing some examples | 5 |
Audit trail | 1 |
Public Disclosure Log – We show some live PDLs. You can explore them afterwards | 2 |
Admin features* | 10 |
Reports Building User rights and access Portals – Creating Menus, pages, grids, widgets, kanbans, dashboards – Editing – user rights Request types – Private/Public – SAR vs FOI/EIR and other “clocks” – Request Status – Request sub-tasks Maintaining the diary of public holidays Document template admin * NB any of the Super User / Systems Administration features can be explored in multiple video courses online and so we just skim over the fact that they are built in. |
Items such as migration from legacy systems and security and other areas of compliance required in the public sector will be dealt with in depth if required at a later stage.
Other tools
If of interest, we can always look at other IG tools later Data Breach, DPIA, Information Asset Register, Data Sharing Policy Register, etc. Also, Complaints Processing and other workflows.
Mail Merge Medium
Messagestore takes a copy of all relevant email messages that enter and leave your business. For example, you might be set up to take any email to or from foi@yourorganisation.gov.uk and dataprotection@yourorganisation.gov.uk.
Messagestore then files them against the recipients and senders and the information request unique identifiers. The unique identifiers are coded into the subject lines in the email templates and the numbers and short descriptions are mail merged in.
This is described in greater detail together with “use cases”, blogs and articles on the messagestore.co.uk specialist website.
Merging IR references into the email subject line
The subject line of emails can have mailmerged data in them in the same way as you mail merge data into the body of a document.
The mailmerge templates are created and maintained in Document Template Admin.
Messagestore and Email2IR
Messagestore provides the platform for AXLR8’s Email2IR functionality. Email2IR checks Messagestore for any incoming email and creates a new IR ready for human management decisions:
- request type (or you can clik the “Spam” button) and
- the applicant (add new or allocate to a previous “frequent flier”).

If there is an exisiting IR reference in the subject line of the incoming email, then that incoming email does not create a new IR. The process checks for whether the email is about an exisiting IRs. It accomplishes this by reading the subject line. If there is and IR code in it, then it will add it to the “job bag” for that IR.
Please call if you need any training on this area or have any concerns about controlling visibility of emails for different groups of users.