Welcome to AXLR8 RequestTracker frequently asked questions. Please click on the links below or use the top right hand side search box.
Don’t forget that some FAQs are also common to all AXLR8 products so you may find answers in AXLR8 Staffing FAQs and by simply googling your question with “AXLR8”
FAQ Category List
Messagestore takes a copy of all relevant email messages that enter and leave your business. For example, you might be set up to take any email to or from foi@yourorganisation.gov.uk and dataprotection@yourorganisation.gov.uk.
Messagestore then files them against the recipients and senders and the information request unique identifiers. The unique identifiers are coded into the subject lines in the email templates and the numbers and short descriptions are mail merged in.
This is described in greater detail together with “use cases”, blogs and articles on the messagestore.co.uk specialist website.
Merging IR references into the email subject line
The subject line of emails can have mailmerged data in them in the same way as you mail merge data into the body of a document.
The mailmerge templates are created and maintained in Document Template Admin.
Messagestore and Email2IR
Messagestore provides the platform for AXLR8’s Email2IR functionality. Email2IR checks Messagestore for any incoming email and creates a new IR ready for human management decisions:
- request type (or you can clik the “Spam” button) and
- the applicant (add new or allocate to a previous “frequent flier”).
If there is an exisiting IR reference in the subject line of the incoming email, then that incoming email does not create a new IR. The process checks for whether the email is about an exisiting IRs. It accomplishes this by reading the subject line. If there is and IR code in it, then it will add it to the “job bag” for that IR.
Please call if you need any training on this area or have any concerns about controlling visibility of emails for different groups of users.
