Welcome to AXLR8 RequestTracker frequently asked questions. Please click on the links below or use the top right hand side search box.

Don’t forget that some FAQs are also common to all AXLR8 products so you may find answers in AXLR8 Staffing FAQs and by simply googling your question with “AXLR8”
FAQ Category List
Request Types
Short answer, anything you want during any timescale you can afford.
However, this is a standard AXLR8 demo of 48 minutes plus questions.
Subject | mins |
Workflow AXLR8 support for different types or request | 4 |
Demonstration of relevant functions and discussion based upon the above. | 18 |
Entering the new IRs (variety of origination journeys) – Manual (e.g. from letter or email without email2IR function) – Email2IR – Feedback form (self service) | |
Categorisation | |
The “Clock” how the response deadlines are calculated for different request types. Inc/exclusion of weekends and bank holidays. | |
Status and lifecycle of an IR depending upon the category and the allowed times for that jurisdiction | |
Reviews and Appeals | |
Administrating user access, status, IR types, bank holidays, document templates, portal views, reports, etc. | |
Different portals for different officers (e.g. department reps different from IG in the HQ) | 8 |
Allowed access | |
Applicant blind | |
Intelligent automated messaging (Trigaware™) and email archiving (MessageStore™) Showing some examples | 5 |
Audit trail | 1 |
Public Disclosure Log – We show some live PDLs. You can explore them afterwards | 2 |
Admin features* | 10 |
Reports Building User rights and access Portals – Creating Menus, pages, grids, widgets, kanbans, dashboards – Editing – user rights Request types – Private/Public – SAR vs FOI/EIR and other “clocks” – Request Status – Request sub-tasks Maintaining the diary of public holidays Document template admin * NB any of the Super User / Systems Administration features can be explored in multiple video courses online and so we just skim over the fact that they are built in. |
Items such as migration from legacy systems and security and other areas of compliance required in the public sector will be dealt with in depth if required at a later stage.
Other tools
If of interest, we can always look at other IG tools later Data Breach, DPIA, Information Asset Register, Data Sharing Policy Register, etc. Also, Complaints Processing and other workflows.
Public Disclosure Log (PDL)
Generally these would be SARs, Sensitive FOIs and some that are specific to different jurisdictions. Examples include: CAFCAS in UK and Procurator Fiscal in Scotland.
The Request Types in the AXLR8 system are completely customisable for any jurisdiction (or just because your organisation needs to). This means setting it up with the “Private” parameter set to “Yes”. It may also be that there are Request Types that are not private but may not be shown on the Public Disclosure Log. That can be set separately as you can see in the orange box below.

How does the AXLR8 system treat Private Request Types?
- Only those with Private IR access may see them. This is different to the Application Blind parameter in User Admin which prevents a user seeing any applicant details, regardless of the type of request.
- The automated emails can be set up differently. For example, the Subject line of email correspondence and file names of documents may say the Request Type and the unique reference number. For example the subject line might say “SAR- ACCESS demoshireIR:12345” but not the name of the applicant for who you are collecting the information. Compare this with the subject line for an FOI request which would say “Potholes vehicle damage compensation FY2023-4 DemoshireIR:12346“.
- The Request will not show on the PDL (Public Disclosure Log) for your organisation.
Response Times
The response times are unaffected by the “Private” flag shown above. How these timings work as well as how they change with clarifications and proof of identity and other events is described elsewhere.
The time for completion is set elsewhere. A Sensitive FOI (assuming not extended) still runs to a deadline of 20 working days. A SAR still has a month regardless of bank holidays and weekends.
Short answer, anything you want during any timescale you can afford.
However, this is a standard AXLR8 demo of 48 minutes plus questions.
Subject | mins |
Workflow AXLR8 support for different types or request | 4 |
Demonstration of relevant functions and discussion based upon the above. | 18 |
Entering the new IRs (variety of origination journeys) – Manual (e.g. from letter or email without email2IR function) – Email2IR – Feedback form (self service) | |
Categorisation | |
The “Clock” how the response deadlines are calculated for different request types. Inc/exclusion of weekends and bank holidays. | |
Status and lifecycle of an IR depending upon the category and the allowed times for that jurisdiction | |
Reviews and Appeals | |
Administrating user access, status, IR types, bank holidays, document templates, portal views, reports, etc. | |
Different portals for different officers (e.g. department reps different from IG in the HQ) | 8 |
Allowed access | |
Applicant blind | |
Intelligent automated messaging (Trigaware™) and email archiving (MessageStore™) Showing some examples | 5 |
Audit trail | 1 |
Public Disclosure Log – We show some live PDLs. You can explore them afterwards | 2 |
Admin features* | 10 |
Reports Building User rights and access Portals – Creating Menus, pages, grids, widgets, kanbans, dashboards – Editing – user rights Request types – Private/Public – SAR vs FOI/EIR and other “clocks” – Request Status – Request sub-tasks Maintaining the diary of public holidays Document template admin * NB any of the Super User / Systems Administration features can be explored in multiple video courses online and so we just skim over the fact that they are built in. |
Items such as migration from legacy systems and security and other areas of compliance required in the public sector will be dealt with in depth if required at a later stage.
Other tools
If of interest, we can always look at other IG tools later Data Breach, DPIA, Information Asset Register, Data Sharing Policy Register, etc. Also, Complaints Processing and other workflows.
Information Request Types
Generally these would be SARs, Sensitive FOIs and some that are specific to different jurisdictions. Examples include: CAFCAS in UK and Procurator Fiscal in Scotland.
The Request Types in the AXLR8 system are completely customisable for any jurisdiction (or just because your organisation needs to). This means setting it up with the “Private” parameter set to “Yes”. It may also be that there are Request Types that are not private but may not be shown on the Public Disclosure Log. That can be set separately as you can see in the orange box below.

How does the AXLR8 system treat Private Request Types?
- Only those with Private IR access may see them. This is different to the Application Blind parameter in User Admin which prevents a user seeing any applicant details, regardless of the type of request.
- The automated emails can be set up differently. For example, the Subject line of email correspondence and file names of documents may say the Request Type and the unique reference number. For example the subject line might say “SAR- ACCESS demoshireIR:12345” but not the name of the applicant for who you are collecting the information. Compare this with the subject line for an FOI request which would say “Potholes vehicle damage compensation FY2023-4 DemoshireIR:12346“.
- The Request will not show on the PDL (Public Disclosure Log) for your organisation.
Response Times
The response times are unaffected by the “Private” flag shown above. How these timings work as well as how they change with clarifications and proof of identity and other events is described elsewhere.
The time for completion is set elsewhere. A Sensitive FOI (assuming not extended) still runs to a deadline of 20 working days. A SAR still has a month regardless of bank holidays and weekends.
Short answer, anything you want during any timescale you can afford.
However, this is a standard AXLR8 demo of 48 minutes plus questions.
Subject | mins |
Workflow AXLR8 support for different types or request | 4 |
Demonstration of relevant functions and discussion based upon the above. | 18 |
Entering the new IRs (variety of origination journeys) – Manual (e.g. from letter or email without email2IR function) – Email2IR – Feedback form (self service) | |
Categorisation | |
The “Clock” how the response deadlines are calculated for different request types. Inc/exclusion of weekends and bank holidays. | |
Status and lifecycle of an IR depending upon the category and the allowed times for that jurisdiction | |
Reviews and Appeals | |
Administrating user access, status, IR types, bank holidays, document templates, portal views, reports, etc. | |
Different portals for different officers (e.g. department reps different from IG in the HQ) | 8 |
Allowed access | |
Applicant blind | |
Intelligent automated messaging (Trigaware™) and email archiving (MessageStore™) Showing some examples | 5 |
Audit trail | 1 |
Public Disclosure Log – We show some live PDLs. You can explore them afterwards | 2 |
Admin features* | 10 |
Reports Building User rights and access Portals – Creating Menus, pages, grids, widgets, kanbans, dashboards – Editing – user rights Request types – Private/Public – SAR vs FOI/EIR and other “clocks” – Request Status – Request sub-tasks Maintaining the diary of public holidays Document template admin * NB any of the Super User / Systems Administration features can be explored in multiple video courses online and so we just skim over the fact that they are built in. |
Items such as migration from legacy systems and security and other areas of compliance required in the public sector will be dealt with in depth if required at a later stage.
Other tools
If of interest, we can always look at other IG tools later Data Breach, DPIA, Information Asset Register, Data Sharing Policy Register, etc. Also, Complaints Processing and other workflows.
Countdown
Short answer, anything you want during any timescale you can afford.
However, this is a standard AXLR8 demo of 48 minutes plus questions.
Subject | mins |
Workflow AXLR8 support for different types or request | 4 |
Demonstration of relevant functions and discussion based upon the above. | 18 |
Entering the new IRs (variety of origination journeys) – Manual (e.g. from letter or email without email2IR function) – Email2IR – Feedback form (self service) | |
Categorisation | |
The “Clock” how the response deadlines are calculated for different request types. Inc/exclusion of weekends and bank holidays. | |
Status and lifecycle of an IR depending upon the category and the allowed times for that jurisdiction | |
Reviews and Appeals | |
Administrating user access, status, IR types, bank holidays, document templates, portal views, reports, etc. | |
Different portals for different officers (e.g. department reps different from IG in the HQ) | 8 |
Allowed access | |
Applicant blind | |
Intelligent automated messaging (Trigaware™) and email archiving (MessageStore™) Showing some examples | 5 |
Audit trail | 1 |
Public Disclosure Log – We show some live PDLs. You can explore them afterwards | 2 |
Admin features* | 10 |
Reports Building User rights and access Portals – Creating Menus, pages, grids, widgets, kanbans, dashboards – Editing – user rights Request types – Private/Public – SAR vs FOI/EIR and other “clocks” – Request Status – Request sub-tasks Maintaining the diary of public holidays Document template admin * NB any of the Super User / Systems Administration features can be explored in multiple video courses online and so we just skim over the fact that they are built in. |
Items such as migration from legacy systems and security and other areas of compliance required in the public sector will be dealt with in depth if required at a later stage.
Other tools
If of interest, we can always look at other IG tools later Data Breach, DPIA, Information Asset Register, Data Sharing Policy Register, etc. Also, Complaints Processing and other workflows.
KPIs and Reports
Short answer, anything you want during any timescale you can afford.
However, this is a standard AXLR8 demo of 48 minutes plus questions.
Subject | mins |
Workflow AXLR8 support for different types or request | 4 |
Demonstration of relevant functions and discussion based upon the above. | 18 |
Entering the new IRs (variety of origination journeys) – Manual (e.g. from letter or email without email2IR function) – Email2IR – Feedback form (self service) | |
Categorisation | |
The “Clock” how the response deadlines are calculated for different request types. Inc/exclusion of weekends and bank holidays. | |
Status and lifecycle of an IR depending upon the category and the allowed times for that jurisdiction | |
Reviews and Appeals | |
Administrating user access, status, IR types, bank holidays, document templates, portal views, reports, etc. | |
Different portals for different officers (e.g. department reps different from IG in the HQ) | 8 |
Allowed access | |
Applicant blind | |
Intelligent automated messaging (Trigaware™) and email archiving (MessageStore™) Showing some examples | 5 |
Audit trail | 1 |
Public Disclosure Log – We show some live PDLs. You can explore them afterwards | 2 |
Admin features* | 10 |
Reports Building User rights and access Portals – Creating Menus, pages, grids, widgets, kanbans, dashboards – Editing – user rights Request types – Private/Public – SAR vs FOI/EIR and other “clocks” – Request Status – Request sub-tasks Maintaining the diary of public holidays Document template admin * NB any of the Super User / Systems Administration features can be explored in multiple video courses online and so we just skim over the fact that they are built in. |
Items such as migration from legacy systems and security and other areas of compliance required in the public sector will be dealt with in depth if required at a later stage.
Other tools
If of interest, we can always look at other IG tools later Data Breach, DPIA, Information Asset Register, Data Sharing Policy Register, etc. Also, Complaints Processing and other workflows.
Auto Email Alerts (Trigaware)
Short answer, anything you want during any timescale you can afford.
However, this is a standard AXLR8 demo of 48 minutes plus questions.
Subject | mins |
Workflow AXLR8 support for different types or request | 4 |
Demonstration of relevant functions and discussion based upon the above. | 18 |
Entering the new IRs (variety of origination journeys) – Manual (e.g. from letter or email without email2IR function) – Email2IR – Feedback form (self service) | |
Categorisation | |
The “Clock” how the response deadlines are calculated for different request types. Inc/exclusion of weekends and bank holidays. | |
Status and lifecycle of an IR depending upon the category and the allowed times for that jurisdiction | |
Reviews and Appeals | |
Administrating user access, status, IR types, bank holidays, document templates, portal views, reports, etc. | |
Different portals for different officers (e.g. department reps different from IG in the HQ) | 8 |
Allowed access | |
Applicant blind | |
Intelligent automated messaging (Trigaware™) and email archiving (MessageStore™) Showing some examples | 5 |
Audit trail | 1 |
Public Disclosure Log – We show some live PDLs. You can explore them afterwards | 2 |
Admin features* | 10 |
Reports Building User rights and access Portals – Creating Menus, pages, grids, widgets, kanbans, dashboards – Editing – user rights Request types – Private/Public – SAR vs FOI/EIR and other “clocks” – Request Status – Request sub-tasks Maintaining the diary of public holidays Document template admin * NB any of the Super User / Systems Administration features can be explored in multiple video courses online and so we just skim over the fact that they are built in. |
Items such as migration from legacy systems and security and other areas of compliance required in the public sector will be dealt with in depth if required at a later stage.
Other tools
If of interest, we can always look at other IG tools later Data Breach, DPIA, Information Asset Register, Data Sharing Policy Register, etc. Also, Complaints Processing and other workflows.
Working Days
Short answer, anything you want during any timescale you can afford.
However, this is a standard AXLR8 demo of 48 minutes plus questions.
Subject | mins |
Workflow AXLR8 support for different types or request | 4 |
Demonstration of relevant functions and discussion based upon the above. | 18 |
Entering the new IRs (variety of origination journeys) – Manual (e.g. from letter or email without email2IR function) – Email2IR – Feedback form (self service) | |
Categorisation | |
The “Clock” how the response deadlines are calculated for different request types. Inc/exclusion of weekends and bank holidays. | |
Status and lifecycle of an IR depending upon the category and the allowed times for that jurisdiction | |
Reviews and Appeals | |
Administrating user access, status, IR types, bank holidays, document templates, portal views, reports, etc. | |
Different portals for different officers (e.g. department reps different from IG in the HQ) | 8 |
Allowed access | |
Applicant blind | |
Intelligent automated messaging (Trigaware™) and email archiving (MessageStore™) Showing some examples | 5 |
Audit trail | 1 |
Public Disclosure Log – We show some live PDLs. You can explore them afterwards | 2 |
Admin features* | 10 |
Reports Building User rights and access Portals – Creating Menus, pages, grids, widgets, kanbans, dashboards – Editing – user rights Request types – Private/Public – SAR vs FOI/EIR and other “clocks” – Request Status – Request sub-tasks Maintaining the diary of public holidays Document template admin * NB any of the Super User / Systems Administration features can be explored in multiple video courses online and so we just skim over the fact that they are built in. |
Items such as migration from legacy systems and security and other areas of compliance required in the public sector will be dealt with in depth if required at a later stage.
Other tools
If of interest, we can always look at other IG tools later Data Breach, DPIA, Information Asset Register, Data Sharing Policy Register, etc. Also, Complaints Processing and other workflows.
Due Date
Short answer, anything you want during any timescale you can afford.
However, this is a standard AXLR8 demo of 48 minutes plus questions.
Subject | mins |
Workflow AXLR8 support for different types or request | 4 |
Demonstration of relevant functions and discussion based upon the above. | 18 |
Entering the new IRs (variety of origination journeys) – Manual (e.g. from letter or email without email2IR function) – Email2IR – Feedback form (self service) | |
Categorisation | |
The “Clock” how the response deadlines are calculated for different request types. Inc/exclusion of weekends and bank holidays. | |
Status and lifecycle of an IR depending upon the category and the allowed times for that jurisdiction | |
Reviews and Appeals | |
Administrating user access, status, IR types, bank holidays, document templates, portal views, reports, etc. | |
Different portals for different officers (e.g. department reps different from IG in the HQ) | 8 |
Allowed access | |
Applicant blind | |
Intelligent automated messaging (Trigaware™) and email archiving (MessageStore™) Showing some examples | 5 |
Audit trail | 1 |
Public Disclosure Log – We show some live PDLs. You can explore them afterwards | 2 |
Admin features* | 10 |
Reports Building User rights and access Portals – Creating Menus, pages, grids, widgets, kanbans, dashboards – Editing – user rights Request types – Private/Public – SAR vs FOI/EIR and other “clocks” – Request Status – Request sub-tasks Maintaining the diary of public holidays Document template admin * NB any of the Super User / Systems Administration features can be explored in multiple video courses online and so we just skim over the fact that they are built in. |
Items such as migration from legacy systems and security and other areas of compliance required in the public sector will be dealt with in depth if required at a later stage.
Other tools
If of interest, we can always look at other IG tools later Data Breach, DPIA, Information Asset Register, Data Sharing Policy Register, etc. Also, Complaints Processing and other workflows.
Audit Trail
Short answer, anything you want during any timescale you can afford.
However, this is a standard AXLR8 demo of 48 minutes plus questions.
Subject | mins |
Workflow AXLR8 support for different types or request | 4 |
Demonstration of relevant functions and discussion based upon the above. | 18 |
Entering the new IRs (variety of origination journeys) – Manual (e.g. from letter or email without email2IR function) – Email2IR – Feedback form (self service) | |
Categorisation | |
The “Clock” how the response deadlines are calculated for different request types. Inc/exclusion of weekends and bank holidays. | |
Status and lifecycle of an IR depending upon the category and the allowed times for that jurisdiction | |
Reviews and Appeals | |
Administrating user access, status, IR types, bank holidays, document templates, portal views, reports, etc. | |
Different portals for different officers (e.g. department reps different from IG in the HQ) | 8 |
Allowed access | |
Applicant blind | |
Intelligent automated messaging (Trigaware™) and email archiving (MessageStore™) Showing some examples | 5 |
Audit trail | 1 |
Public Disclosure Log – We show some live PDLs. You can explore them afterwards | 2 |
Admin features* | 10 |
Reports Building User rights and access Portals – Creating Menus, pages, grids, widgets, kanbans, dashboards – Editing – user rights Request types – Private/Public – SAR vs FOI/EIR and other “clocks” – Request Status – Request sub-tasks Maintaining the diary of public holidays Document template admin * NB any of the Super User / Systems Administration features can be explored in multiple video courses online and so we just skim over the fact that they are built in. |
Items such as migration from legacy systems and security and other areas of compliance required in the public sector will be dealt with in depth if required at a later stage.
Other tools
If of interest, we can always look at other IG tools later Data Breach, DPIA, Information Asset Register, Data Sharing Policy Register, etc. Also, Complaints Processing and other workflows.
Calendar Days
Short answer, anything you want during any timescale you can afford.
However, this is a standard AXLR8 demo of 48 minutes plus questions.
Subject | mins |
Workflow AXLR8 support for different types or request | 4 |
Demonstration of relevant functions and discussion based upon the above. | 18 |
Entering the new IRs (variety of origination journeys) – Manual (e.g. from letter or email without email2IR function) – Email2IR – Feedback form (self service) | |
Categorisation | |
The “Clock” how the response deadlines are calculated for different request types. Inc/exclusion of weekends and bank holidays. | |
Status and lifecycle of an IR depending upon the category and the allowed times for that jurisdiction | |
Reviews and Appeals | |
Administrating user access, status, IR types, bank holidays, document templates, portal views, reports, etc. | |
Different portals for different officers (e.g. department reps different from IG in the HQ) | 8 |
Allowed access | |
Applicant blind | |
Intelligent automated messaging (Trigaware™) and email archiving (MessageStore™) Showing some examples | 5 |
Audit trail | 1 |
Public Disclosure Log – We show some live PDLs. You can explore them afterwards | 2 |
Admin features* | 10 |
Reports Building User rights and access Portals – Creating Menus, pages, grids, widgets, kanbans, dashboards – Editing – user rights Request types – Private/Public – SAR vs FOI/EIR and other “clocks” – Request Status – Request sub-tasks Maintaining the diary of public holidays Document template admin * NB any of the Super User / Systems Administration features can be explored in multiple video courses online and so we just skim over the fact that they are built in. |
Items such as migration from legacy systems and security and other areas of compliance required in the public sector will be dealt with in depth if required at a later stage.
Other tools
If of interest, we can always look at other IG tools later Data Breach, DPIA, Information Asset Register, Data Sharing Policy Register, etc. Also, Complaints Processing and other workflows.
System Administration
Short answer, anything you want during any timescale you can afford.
However, this is a standard AXLR8 demo of 48 minutes plus questions.
Subject | mins |
Workflow AXLR8 support for different types or request | 4 |
Demonstration of relevant functions and discussion based upon the above. | 18 |
Entering the new IRs (variety of origination journeys) – Manual (e.g. from letter or email without email2IR function) – Email2IR – Feedback form (self service) | |
Categorisation | |
The “Clock” how the response deadlines are calculated for different request types. Inc/exclusion of weekends and bank holidays. | |
Status and lifecycle of an IR depending upon the category and the allowed times for that jurisdiction | |
Reviews and Appeals | |
Administrating user access, status, IR types, bank holidays, document templates, portal views, reports, etc. | |
Different portals for different officers (e.g. department reps different from IG in the HQ) | 8 |
Allowed access | |
Applicant blind | |
Intelligent automated messaging (Trigaware™) and email archiving (MessageStore™) Showing some examples | 5 |
Audit trail | 1 |
Public Disclosure Log – We show some live PDLs. You can explore them afterwards | 2 |
Admin features* | 10 |
Reports Building User rights and access Portals – Creating Menus, pages, grids, widgets, kanbans, dashboards – Editing – user rights Request types – Private/Public – SAR vs FOI/EIR and other “clocks” – Request Status – Request sub-tasks Maintaining the diary of public holidays Document template admin * NB any of the Super User / Systems Administration features can be explored in multiple video courses online and so we just skim over the fact that they are built in. |
Items such as migration from legacy systems and security and other areas of compliance required in the public sector will be dealt with in depth if required at a later stage.
Other tools
If of interest, we can always look at other IG tools later Data Breach, DPIA, Information Asset Register, Data Sharing Policy Register, etc. Also, Complaints Processing and other workflows.
Role Group Admin
Generally these would be SARs, Sensitive FOIs and some that are specific to different jurisdictions. Examples include: CAFCAS in UK and Procurator Fiscal in Scotland.
The Request Types in the AXLR8 system are completely customisable for any jurisdiction (or just because your organisation needs to). This means setting it up with the “Private” parameter set to “Yes”. It may also be that there are Request Types that are not private but may not be shown on the Public Disclosure Log. That can be set separately as you can see in the orange box below.

How does the AXLR8 system treat Private Request Types?
- Only those with Private IR access may see them. This is different to the Application Blind parameter in User Admin which prevents a user seeing any applicant details, regardless of the type of request.
- The automated emails can be set up differently. For example, the Subject line of email correspondence and file names of documents may say the Request Type and the unique reference number. For example the subject line might say “SAR- ACCESS demoshireIR:12345” but not the name of the applicant for who you are collecting the information. Compare this with the subject line for an FOI request which would say “Potholes vehicle damage compensation FY2023-4 DemoshireIR:12346“.
- The Request will not show on the PDL (Public Disclosure Log) for your organisation.
Response Times
The response times are unaffected by the “Private” flag shown above. How these timings work as well as how they change with clarifications and proof of identity and other events is described elsewhere.
The time for completion is set elsewhere. A Sensitive FOI (assuming not extended) still runs to a deadline of 20 working days. A SAR still has a month regardless of bank holidays and weekends.
Short answer, anything you want during any timescale you can afford.
However, this is a standard AXLR8 demo of 48 minutes plus questions.
Subject | mins |
Workflow AXLR8 support for different types or request | 4 |
Demonstration of relevant functions and discussion based upon the above. | 18 |
Entering the new IRs (variety of origination journeys) – Manual (e.g. from letter or email without email2IR function) – Email2IR – Feedback form (self service) | |
Categorisation | |
The “Clock” how the response deadlines are calculated for different request types. Inc/exclusion of weekends and bank holidays. | |
Status and lifecycle of an IR depending upon the category and the allowed times for that jurisdiction | |
Reviews and Appeals | |
Administrating user access, status, IR types, bank holidays, document templates, portal views, reports, etc. | |
Different portals for different officers (e.g. department reps different from IG in the HQ) | 8 |
Allowed access | |
Applicant blind | |
Intelligent automated messaging (Trigaware™) and email archiving (MessageStore™) Showing some examples | 5 |
Audit trail | 1 |
Public Disclosure Log – We show some live PDLs. You can explore them afterwards | 2 |
Admin features* | 10 |
Reports Building User rights and access Portals – Creating Menus, pages, grids, widgets, kanbans, dashboards – Editing – user rights Request types – Private/Public – SAR vs FOI/EIR and other “clocks” – Request Status – Request sub-tasks Maintaining the diary of public holidays Document template admin * NB any of the Super User / Systems Administration features can be explored in multiple video courses online and so we just skim over the fact that they are built in. |
Items such as migration from legacy systems and security and other areas of compliance required in the public sector will be dealt with in depth if required at a later stage.
Other tools
If of interest, we can always look at other IG tools later Data Breach, DPIA, Information Asset Register, Data Sharing Policy Register, etc. Also, Complaints Processing and other workflows.
Public Holidays
Short answer, anything you want during any timescale you can afford.
However, this is a standard AXLR8 demo of 48 minutes plus questions.
Subject | mins |
Workflow AXLR8 support for different types or request | 4 |
Demonstration of relevant functions and discussion based upon the above. | 18 |
Entering the new IRs (variety of origination journeys) – Manual (e.g. from letter or email without email2IR function) – Email2IR – Feedback form (self service) | |
Categorisation | |
The “Clock” how the response deadlines are calculated for different request types. Inc/exclusion of weekends and bank holidays. | |
Status and lifecycle of an IR depending upon the category and the allowed times for that jurisdiction | |
Reviews and Appeals | |
Administrating user access, status, IR types, bank holidays, document templates, portal views, reports, etc. | |
Different portals for different officers (e.g. department reps different from IG in the HQ) | 8 |
Allowed access | |
Applicant blind | |
Intelligent automated messaging (Trigaware™) and email archiving (MessageStore™) Showing some examples | 5 |
Audit trail | 1 |
Public Disclosure Log – We show some live PDLs. You can explore them afterwards | 2 |
Admin features* | 10 |
Reports Building User rights and access Portals – Creating Menus, pages, grids, widgets, kanbans, dashboards – Editing – user rights Request types – Private/Public – SAR vs FOI/EIR and other “clocks” – Request Status – Request sub-tasks Maintaining the diary of public holidays Document template admin * NB any of the Super User / Systems Administration features can be explored in multiple video courses online and so we just skim over the fact that they are built in. |
Items such as migration from legacy systems and security and other areas of compliance required in the public sector will be dealt with in depth if required at a later stage.
Other tools
If of interest, we can always look at other IG tools later Data Breach, DPIA, Information Asset Register, Data Sharing Policy Register, etc. Also, Complaints Processing and other workflows.
Automation
Short answer, anything you want during any timescale you can afford.
However, this is a standard AXLR8 demo of 48 minutes plus questions.
Subject | mins |
Workflow AXLR8 support for different types or request | 4 |
Demonstration of relevant functions and discussion based upon the above. | 18 |
Entering the new IRs (variety of origination journeys) – Manual (e.g. from letter or email without email2IR function) – Email2IR – Feedback form (self service) | |
Categorisation | |
The “Clock” how the response deadlines are calculated for different request types. Inc/exclusion of weekends and bank holidays. | |
Status and lifecycle of an IR depending upon the category and the allowed times for that jurisdiction | |
Reviews and Appeals | |
Administrating user access, status, IR types, bank holidays, document templates, portal views, reports, etc. | |
Different portals for different officers (e.g. department reps different from IG in the HQ) | 8 |
Allowed access | |
Applicant blind | |
Intelligent automated messaging (Trigaware™) and email archiving (MessageStore™) Showing some examples | 5 |
Audit trail | 1 |
Public Disclosure Log – We show some live PDLs. You can explore them afterwards | 2 |
Admin features* | 10 |
Reports Building User rights and access Portals – Creating Menus, pages, grids, widgets, kanbans, dashboards – Editing – user rights Request types – Private/Public – SAR vs FOI/EIR and other “clocks” – Request Status – Request sub-tasks Maintaining the diary of public holidays Document template admin * NB any of the Super User / Systems Administration features can be explored in multiple video courses online and so we just skim over the fact that they are built in. |
Items such as migration from legacy systems and security and other areas of compliance required in the public sector will be dealt with in depth if required at a later stage.
Other tools
If of interest, we can always look at other IG tools later Data Breach, DPIA, Information Asset Register, Data Sharing Policy Register, etc. Also, Complaints Processing and other workflows.
Information Request Status
Short answer, anything you want during any timescale you can afford.
However, this is a standard AXLR8 demo of 48 minutes plus questions.
Subject | mins |
Workflow AXLR8 support for different types or request | 4 |
Demonstration of relevant functions and discussion based upon the above. | 18 |
Entering the new IRs (variety of origination journeys) – Manual (e.g. from letter or email without email2IR function) – Email2IR – Feedback form (self service) | |
Categorisation | |
The “Clock” how the response deadlines are calculated for different request types. Inc/exclusion of weekends and bank holidays. | |
Status and lifecycle of an IR depending upon the category and the allowed times for that jurisdiction | |
Reviews and Appeals | |
Administrating user access, status, IR types, bank holidays, document templates, portal views, reports, etc. | |
Different portals for different officers (e.g. department reps different from IG in the HQ) | 8 |
Allowed access | |
Applicant blind | |
Intelligent automated messaging (Trigaware™) and email archiving (MessageStore™) Showing some examples | 5 |
Audit trail | 1 |
Public Disclosure Log – We show some live PDLs. You can explore them afterwards | 2 |
Admin features* | 10 |
Reports Building User rights and access Portals – Creating Menus, pages, grids, widgets, kanbans, dashboards – Editing – user rights Request types – Private/Public – SAR vs FOI/EIR and other “clocks” – Request Status – Request sub-tasks Maintaining the diary of public holidays Document template admin * NB any of the Super User / Systems Administration features can be explored in multiple video courses online and so we just skim over the fact that they are built in. |
Items such as migration from legacy systems and security and other areas of compliance required in the public sector will be dealt with in depth if required at a later stage.
Other tools
If of interest, we can always look at other IG tools later Data Breach, DPIA, Information Asset Register, Data Sharing Policy Register, etc. Also, Complaints Processing and other workflows.
Private/Public Request Types
Short answer, anything you want during any timescale you can afford.
However, this is a standard AXLR8 demo of 48 minutes plus questions.
Subject | mins |
Workflow AXLR8 support for different types or request | 4 |
Demonstration of relevant functions and discussion based upon the above. | 18 |
Entering the new IRs (variety of origination journeys) – Manual (e.g. from letter or email without email2IR function) – Email2IR – Feedback form (self service) | |
Categorisation | |
The “Clock” how the response deadlines are calculated for different request types. Inc/exclusion of weekends and bank holidays. | |
Status and lifecycle of an IR depending upon the category and the allowed times for that jurisdiction | |
Reviews and Appeals | |
Administrating user access, status, IR types, bank holidays, document templates, portal views, reports, etc. | |
Different portals for different officers (e.g. department reps different from IG in the HQ) | 8 |
Allowed access | |
Applicant blind | |
Intelligent automated messaging (Trigaware™) and email archiving (MessageStore™) Showing some examples | 5 |
Audit trail | 1 |
Public Disclosure Log – We show some live PDLs. You can explore them afterwards | 2 |
Admin features* | 10 |
Reports Building User rights and access Portals – Creating Menus, pages, grids, widgets, kanbans, dashboards – Editing – user rights Request types – Private/Public – SAR vs FOI/EIR and other “clocks” – Request Status – Request sub-tasks Maintaining the diary of public holidays Document template admin * NB any of the Super User / Systems Administration features can be explored in multiple video courses online and so we just skim over the fact that they are built in. |
Items such as migration from legacy systems and security and other areas of compliance required in the public sector will be dealt with in depth if required at a later stage.
Other tools
If of interest, we can always look at other IG tools later Data Breach, DPIA, Information Asset Register, Data Sharing Policy Register, etc. Also, Complaints Processing and other workflows.
View Private Information Requests
Short answer, anything you want during any timescale you can afford.
However, this is a standard AXLR8 demo of 48 minutes plus questions.
Subject | mins |
Workflow AXLR8 support for different types or request | 4 |
Demonstration of relevant functions and discussion based upon the above. | 18 |
Entering the new IRs (variety of origination journeys) – Manual (e.g. from letter or email without email2IR function) – Email2IR – Feedback form (self service) | |
Categorisation | |
The “Clock” how the response deadlines are calculated for different request types. Inc/exclusion of weekends and bank holidays. | |
Status and lifecycle of an IR depending upon the category and the allowed times for that jurisdiction | |
Reviews and Appeals | |
Administrating user access, status, IR types, bank holidays, document templates, portal views, reports, etc. | |
Different portals for different officers (e.g. department reps different from IG in the HQ) | 8 |
Allowed access | |
Applicant blind | |
Intelligent automated messaging (Trigaware™) and email archiving (MessageStore™) Showing some examples | 5 |
Audit trail | 1 |
Public Disclosure Log – We show some live PDLs. You can explore them afterwards | 2 |
Admin features* | 10 |
Reports Building User rights and access Portals – Creating Menus, pages, grids, widgets, kanbans, dashboards – Editing – user rights Request types – Private/Public – SAR vs FOI/EIR and other “clocks” – Request Status – Request sub-tasks Maintaining the diary of public holidays Document template admin * NB any of the Super User / Systems Administration features can be explored in multiple video courses online and so we just skim over the fact that they are built in. |
Items such as migration from legacy systems and security and other areas of compliance required in the public sector will be dealt with in depth if required at a later stage.
Other tools
If of interest, we can always look at other IG tools later Data Breach, DPIA, Information Asset Register, Data Sharing Policy Register, etc. Also, Complaints Processing and other workflows.
Applicant Blind
Short answer, anything you want during any timescale you can afford.
However, this is a standard AXLR8 demo of 48 minutes plus questions.
Subject | mins |
Workflow AXLR8 support for different types or request | 4 |
Demonstration of relevant functions and discussion based upon the above. | 18 |
Entering the new IRs (variety of origination journeys) – Manual (e.g. from letter or email without email2IR function) – Email2IR – Feedback form (self service) | |
Categorisation | |
The “Clock” how the response deadlines are calculated for different request types. Inc/exclusion of weekends and bank holidays. | |
Status and lifecycle of an IR depending upon the category and the allowed times for that jurisdiction | |
Reviews and Appeals | |
Administrating user access, status, IR types, bank holidays, document templates, portal views, reports, etc. | |
Different portals for different officers (e.g. department reps different from IG in the HQ) | 8 |
Allowed access | |
Applicant blind | |
Intelligent automated messaging (Trigaware™) and email archiving (MessageStore™) Showing some examples | 5 |
Audit trail | 1 |
Public Disclosure Log – We show some live PDLs. You can explore them afterwards | 2 |
Admin features* | 10 |
Reports Building User rights and access Portals – Creating Menus, pages, grids, widgets, kanbans, dashboards – Editing – user rights Request types – Private/Public – SAR vs FOI/EIR and other “clocks” – Request Status – Request sub-tasks Maintaining the diary of public holidays Document template admin * NB any of the Super User / Systems Administration features can be explored in multiple video courses online and so we just skim over the fact that they are built in. |
Items such as migration from legacy systems and security and other areas of compliance required in the public sector will be dealt with in depth if required at a later stage.
Other tools
If of interest, we can always look at other IG tools later Data Breach, DPIA, Information Asset Register, Data Sharing Policy Register, etc. Also, Complaints Processing and other workflows.
Adding a new employee
Generally these would be SARs, Sensitive FOIs and some that are specific to different jurisdictions. Examples include: CAFCAS in UK and Procurator Fiscal in Scotland.
The Request Types in the AXLR8 system are completely customisable for any jurisdiction (or just because your organisation needs to). This means setting it up with the “Private” parameter set to “Yes”. It may also be that there are Request Types that are not private but may not be shown on the Public Disclosure Log. That can be set separately as you can see in the orange box below.

How does the AXLR8 system treat Private Request Types?
- Only those with Private IR access may see them. This is different to the Application Blind parameter in User Admin which prevents a user seeing any applicant details, regardless of the type of request.
- The automated emails can be set up differently. For example, the Subject line of email correspondence and file names of documents may say the Request Type and the unique reference number. For example the subject line might say “SAR- ACCESS demoshireIR:12345” but not the name of the applicant for who you are collecting the information. Compare this with the subject line for an FOI request which would say “Potholes vehicle damage compensation FY2023-4 DemoshireIR:12346“.
- The Request will not show on the PDL (Public Disclosure Log) for your organisation.
Response Times
The response times are unaffected by the “Private” flag shown above. How these timings work as well as how they change with clarifications and proof of identity and other events is described elsewhere.
The time for completion is set elsewhere. A Sensitive FOI (assuming not extended) still runs to a deadline of 20 working days. A SAR still has a month regardless of bank holidays and weekends.
Short answer, anything you want during any timescale you can afford.
However, this is a standard AXLR8 demo of 48 minutes plus questions.
Subject | mins |
Workflow AXLR8 support for different types or request | 4 |
Demonstration of relevant functions and discussion based upon the above. | 18 |
Entering the new IRs (variety of origination journeys) – Manual (e.g. from letter or email without email2IR function) – Email2IR – Feedback form (self service) | |
Categorisation | |
The “Clock” how the response deadlines are calculated for different request types. Inc/exclusion of weekends and bank holidays. | |
Status and lifecycle of an IR depending upon the category and the allowed times for that jurisdiction | |
Reviews and Appeals | |
Administrating user access, status, IR types, bank holidays, document templates, portal views, reports, etc. | |
Different portals for different officers (e.g. department reps different from IG in the HQ) | 8 |
Allowed access | |
Applicant blind | |
Intelligent automated messaging (Trigaware™) and email archiving (MessageStore™) Showing some examples | 5 |
Audit trail | 1 |
Public Disclosure Log – We show some live PDLs. You can explore them afterwards | 2 |
Admin features* | 10 |
Reports Building User rights and access Portals – Creating Menus, pages, grids, widgets, kanbans, dashboards – Editing – user rights Request types – Private/Public – SAR vs FOI/EIR and other “clocks” – Request Status – Request sub-tasks Maintaining the diary of public holidays Document template admin * NB any of the Super User / Systems Administration features can be explored in multiple video courses online and so we just skim over the fact that they are built in. |
Items such as migration from legacy systems and security and other areas of compliance required in the public sector will be dealt with in depth if required at a later stage.
Other tools
If of interest, we can always look at other IG tools later Data Breach, DPIA, Information Asset Register, Data Sharing Policy Register, etc. Also, Complaints Processing and other workflows.
Message Store
Short answer, anything you want during any timescale you can afford.
However, this is a standard AXLR8 demo of 48 minutes plus questions.
Subject | mins |
Workflow AXLR8 support for different types or request | 4 |
Demonstration of relevant functions and discussion based upon the above. | 18 |
Entering the new IRs (variety of origination journeys) – Manual (e.g. from letter or email without email2IR function) – Email2IR – Feedback form (self service) | |
Categorisation | |
The “Clock” how the response deadlines are calculated for different request types. Inc/exclusion of weekends and bank holidays. | |
Status and lifecycle of an IR depending upon the category and the allowed times for that jurisdiction | |
Reviews and Appeals | |
Administrating user access, status, IR types, bank holidays, document templates, portal views, reports, etc. | |
Different portals for different officers (e.g. department reps different from IG in the HQ) | 8 |
Allowed access | |
Applicant blind | |
Intelligent automated messaging (Trigaware™) and email archiving (MessageStore™) Showing some examples | 5 |
Audit trail | 1 |
Public Disclosure Log – We show some live PDLs. You can explore them afterwards | 2 |
Admin features* | 10 |
Reports Building User rights and access Portals – Creating Menus, pages, grids, widgets, kanbans, dashboards – Editing – user rights Request types – Private/Public – SAR vs FOI/EIR and other “clocks” – Request Status – Request sub-tasks Maintaining the diary of public holidays Document template admin * NB any of the Super User / Systems Administration features can be explored in multiple video courses online and so we just skim over the fact that they are built in. |
Items such as migration from legacy systems and security and other areas of compliance required in the public sector will be dealt with in depth if required at a later stage.
Other tools
If of interest, we can always look at other IG tools later Data Breach, DPIA, Information Asset Register, Data Sharing Policy Register, etc. Also, Complaints Processing and other workflows.
Reactivating Users
Short answer, anything you want during any timescale you can afford.
However, this is a standard AXLR8 demo of 48 minutes plus questions.
Subject | mins |
Workflow AXLR8 support for different types or request | 4 |
Demonstration of relevant functions and discussion based upon the above. | 18 |
Entering the new IRs (variety of origination journeys) – Manual (e.g. from letter or email without email2IR function) – Email2IR – Feedback form (self service) | |
Categorisation | |
The “Clock” how the response deadlines are calculated for different request types. Inc/exclusion of weekends and bank holidays. | |
Status and lifecycle of an IR depending upon the category and the allowed times for that jurisdiction | |
Reviews and Appeals | |
Administrating user access, status, IR types, bank holidays, document templates, portal views, reports, etc. | |
Different portals for different officers (e.g. department reps different from IG in the HQ) | 8 |
Allowed access | |
Applicant blind | |
Intelligent automated messaging (Trigaware™) and email archiving (MessageStore™) Showing some examples | 5 |
Audit trail | 1 |
Public Disclosure Log – We show some live PDLs. You can explore them afterwards | 2 |
Admin features* | 10 |
Reports Building User rights and access Portals – Creating Menus, pages, grids, widgets, kanbans, dashboards – Editing – user rights Request types – Private/Public – SAR vs FOI/EIR and other “clocks” – Request Status – Request sub-tasks Maintaining the diary of public holidays Document template admin * NB any of the Super User / Systems Administration features can be explored in multiple video courses online and so we just skim over the fact that they are built in. |
Items such as migration from legacy systems and security and other areas of compliance required in the public sector will be dealt with in depth if required at a later stage.
Other tools
If of interest, we can always look at other IG tools later Data Breach, DPIA, Information Asset Register, Data Sharing Policy Register, etc. Also, Complaints Processing and other workflows.
Email Access
Short answer, anything you want during any timescale you can afford.
However, this is a standard AXLR8 demo of 48 minutes plus questions.
Subject | mins |
Workflow AXLR8 support for different types or request | 4 |
Demonstration of relevant functions and discussion based upon the above. | 18 |
Entering the new IRs (variety of origination journeys) – Manual (e.g. from letter or email without email2IR function) – Email2IR – Feedback form (self service) | |
Categorisation | |
The “Clock” how the response deadlines are calculated for different request types. Inc/exclusion of weekends and bank holidays. | |
Status and lifecycle of an IR depending upon the category and the allowed times for that jurisdiction | |
Reviews and Appeals | |
Administrating user access, status, IR types, bank holidays, document templates, portal views, reports, etc. | |
Different portals for different officers (e.g. department reps different from IG in the HQ) | 8 |
Allowed access | |
Applicant blind | |
Intelligent automated messaging (Trigaware™) and email archiving (MessageStore™) Showing some examples | 5 |
Audit trail | 1 |
Public Disclosure Log – We show some live PDLs. You can explore them afterwards | 2 |
Admin features* | 10 |
Reports Building User rights and access Portals – Creating Menus, pages, grids, widgets, kanbans, dashboards – Editing – user rights Request types – Private/Public – SAR vs FOI/EIR and other “clocks” – Request Status – Request sub-tasks Maintaining the diary of public holidays Document template admin * NB any of the Super User / Systems Administration features can be explored in multiple video courses online and so we just skim over the fact that they are built in. |
Items such as migration from legacy systems and security and other areas of compliance required in the public sector will be dealt with in depth if required at a later stage.
Other tools
If of interest, we can always look at other IG tools later Data Breach, DPIA, Information Asset Register, Data Sharing Policy Register, etc. Also, Complaints Processing and other workflows.
User Administration
Short answer, anything you want during any timescale you can afford.
However, this is a standard AXLR8 demo of 48 minutes plus questions.
Subject | mins |
Workflow AXLR8 support for different types or request | 4 |
Demonstration of relevant functions and discussion based upon the above. | 18 |
Entering the new IRs (variety of origination journeys) – Manual (e.g. from letter or email without email2IR function) – Email2IR – Feedback form (self service) | |
Categorisation | |
The “Clock” how the response deadlines are calculated for different request types. Inc/exclusion of weekends and bank holidays. | |
Status and lifecycle of an IR depending upon the category and the allowed times for that jurisdiction | |
Reviews and Appeals | |
Administrating user access, status, IR types, bank holidays, document templates, portal views, reports, etc. | |
Different portals for different officers (e.g. department reps different from IG in the HQ) | 8 |
Allowed access | |
Applicant blind | |
Intelligent automated messaging (Trigaware™) and email archiving (MessageStore™) Showing some examples | 5 |
Audit trail | 1 |
Public Disclosure Log – We show some live PDLs. You can explore them afterwards | 2 |
Admin features* | 10 |
Reports Building User rights and access Portals – Creating Menus, pages, grids, widgets, kanbans, dashboards – Editing – user rights Request types – Private/Public – SAR vs FOI/EIR and other “clocks” – Request Status – Request sub-tasks Maintaining the diary of public holidays Document template admin * NB any of the Super User / Systems Administration features can be explored in multiple video courses online and so we just skim over the fact that they are built in. |
Items such as migration from legacy systems and security and other areas of compliance required in the public sector will be dealt with in depth if required at a later stage.
Other tools
If of interest, we can always look at other IG tools later Data Breach, DPIA, Information Asset Register, Data Sharing Policy Register, etc. Also, Complaints Processing and other workflows.