by Rick Marengo | Aug 23, 2024 | Automating FOI/SAR emails, FOI, Information Governance
Does your IRMS really need 100+ response templates? Would 20 smart templates be better for FOIs, EIRs and SARs? In helping automate the change of contact details for the information commissioner in one country (OSIC, Scotland) last week, we noticed that we had to...
by Rick Marengo | Aug 14, 2024 | Automating FOI/SAR emails, Reviews and Appeals
The office of the Scottish Information Commissioner (OSIC) have changed their internet addresses and emails from the domain name “itspublicknowledge.info” to “foi.scot”. In all templates: “Email: enquiries@itspublicknowledge.info” must be...
by Rick Marengo | Sep 8, 2023 | Audit, Data Retention Policy, Data Sharing Agreements, FOI, Information Governance, IRMS RoI, SAR, Security
AXLR8 MessageStore has been implemented live on client systems for IRMS audit trail for 15 years but the product already evolved and improved in commercial clients beforehand. This article shows the experience we can bring to linking the electronic conversations with...
by Rick Marengo | Sep 4, 2023 | Audit, IRMS RoI
Most would agree with the following for request handling systems the productivity improvements obtainable will depend upon three things. The number of requests (SARS, complaints, enquiries, fault reports, etc. ) The time saved answering them The cost of labour/hour...
